Vault Insurance Review

Financial Stability

Vault Insurance Financial Stability

Vault Insurance has retained its A- (Excellent) Financial Strength Rating from A.M. Best, signaling a stable outlook after the rating was removed from under review. The affirmation reflects what A.M. Best calls “very strong” balance sheet strength and improved capital positioning, thanks to steps Vault took to restore risk-adjusted capitalization to top-tier levels. Since launching in 2017, Vault has carved out a niche in the high-net-worth market, combining a reciprocal exchange structure with tech-driven underwriting and E&S capabilities. That mix continues to support its rapid growth and financial resilience, especially in a market where consistency matters.

Products and Packages

Vault Insurance Products and Packages

Vault offers a focused but well-rounded suite of insurance products, all engineered with affluent households in mind. From custom-built homes to curated art collections, their policies are designed to anticipate the unexpected and safeguard high-value lifestyles.

Vault Custom

Vault Custom is Vault’s flagship product—essentially an elevated form of homeowners insurance for properties that require more than cookie-cutter coverage. Think: multi-million-dollar residences, coastal estates, homes with rare finishes or historical architecture.

Highlights:

• Guaranteed or extended replacement cost
• Cash-out options in total loss scenarios
• Protection for home systems, valuables, and personal liability
• Concierge-level claims service and risk prevention support

Homeowners Insurance

This policy goes beyond standard protection, with more generous limits and a service model designed around speed and flexibility. It's best for high-end primary or secondary residences.

Includes:

• Property and liability protection
• Temporary housing reimbursement
• Expert-led appraisals and underwriting

Auto Insurance

Vault’s auto policies are tailored for luxury, collector, or exotic vehicles. If you want agreed-value coverage and OEM parts only, you’re in the right place.

Features:

• Agreed-value settlement in total losses
• OEM parts for repairs
• Worldwide liability coverage options

Collections Insurance

Ideal for collectors of fine art, wine, watches, or jewelry. Vault offers standalone and scheduled coverage with access to appraisers and claims adjusters who understand niche markets.

Features:

• High sub-limits or itemized protection
• Worldwide loss or theft coverage
• Appraisal services and restoration referrals

Excess Liability (Umbrella)

Vault’s excess liability policies offer coverage well beyond most carriers, a must-have for affluent households at greater risk of litigation.

Coverage:

• $1M+ liability limits
• Protection for defamation, personal injury, and legal defense
• Works with your underlying home and auto policies

Yacht Insurance

For yacht and watercraft owners, Vault offers elite-level marine insurance. Coverage includes not just the vessel itself, but also crew, navigation territories, and emergency services.

Highlights:

• Hull and machinery protection
• Crew liability and medical coverage
• Navigation warranties for domestic and international travel

Commercial Insurance

Vault also provides tailored commercial coverage, mostly for high-value or privately held businesses with unique risk profiles. Not a fit for all business types, but well-suited to boutique firms or investment properties.

Pricing & Premiums

Vault Insurance Pricing & Premiums

There’s no sugarcoating it—Vault is a premium insurance provider, and their pricing reflects that. But for those who qualify, many find the value well worth the cost.

Unlike mass-market carriers, Vault doesn’t churn out flat rates. Your premium is customized based on your asset profile, location, claims history, and risk mitigation efforts. Coastal Florida homeowners, in particular, may appreciate Vault’s willingness to cover homes that other insurers walk away from.

What influences the price?

• Value and location of your home and other assets
• Claims history and risk exposure
• Security features, fire protection, and other safeguards
• Whether you bundle multiple Vault policies

Expect to pay more than you would with a basic carrier—but also expect white-glove service, responsive claims handling, and tailored protection that actually reflects what your assets are worth.

If you're unsure whether your situation warrants Vault-level coverage, Worth Insurance can help compare options.

Discounts and Credits

Vault Insurance Discounts and Credits

While Vault doesn’t position itself as a “discount brand,” they do offer meaningful credits to reward proactive risk management and client loyalty. It’s not about cutting corners—it’s about recognizing those who take smart steps to protect what matters.

Available Discounts May Include:

• Multi-policy bundling: Combine home, auto, and excess liability for meaningful savings.
• Security system credits: Monitored alarms, fire suppression, and smart-home tech can reduce premiums.
• Claims-free history: The longer you go without filing, the more you can save.
• Risk mitigation partnerships: Working with Vault on proactive inspections or improvements may qualify you for credit.
• Private client perks: Vault clients may also gain access to exclusive partner programs for added value.

Discount availability varies based on location, asset type, and underwriting—so it’s always worth speaking with a Vault advisor or a Worth Insurance specialist to map out your exact savings potential.

Eligibility & Underwriting Requirements

Vault Insurance Eligibility & Underwriting Requirements

Vault isn’t trying to be everything to everyone—and that’s by design. Their underwriting is tailored for individuals and families with significant assets who require custom insurance solutions. While they don’t publicly advertise a minimum net worth, most clients fall well into the multi-million-dollar category.

This exclusivity ensures that Vault can dedicate resources where they’re most effective: protecting high-value homes, luxury vehicles, and rare personal property with bespoke policies.

General eligibility considerations:

• Net worth: Typically in the multi-million range
• Home value: High-end or architecturally unique properties are preferred
• Lifestyle risks: Frequent travel, art collections, yachts, or other insurable interests
• Claims history: A clean or managed loss history helps
• Risk management: Use of security systems, appraisals, and other preventative efforts is a plus

If you’re unsure whether you qualify, a confidential discussion with a Vault advisor—or Worth Insurance—can offer clarity without any commitment.

Application Process

Vault Insurance Application Process

Vault’s application process is intentionally streamlined but far more personalized than what you’ll find with traditional or digital-first insurers. This isn’t a “click and bind” experience—it’s a conversation.

Here’s what the process usually looks like:

1. Initial contact: You or your agent (like Worth Insurance) initiate a request for quote or consultation.
2. Personalized intake: A Vault advisor reaches out to understand your needs, risks, and lifestyle considerations.
3. Tailored recommendations: Based on this deep dive, Vault crafts a custom policy (or portfolio of policies) that aligns with your goals.
4. Underwriting review: Vault evaluates property details, risk factors, and any supporting documents like appraisals or inspection reports.
5. Final quote and binding: Once everything is aligned, your policy is issued with your advisor guiding the process.

Whether you’re insuring a waterfront estate in Naples or a curated art collection in Palm Beach, the Vault experience is designed to feel consultative—not transactional.

Customer Reviews & Service

Vault Insurance Customer Reviews and Service

Vault markets itself as a white-glove insurance provider, and for many clients, that promise holds up. Reviews from high-net-worth policyholders often highlight the attentiveness of their advisors, the personalized service model, and the willingness to work through complex coverage needs. That said, not every experience is flawless.

Had significant damage from Hurricane Ian. Took 19 months before claim was completed - but every step of the process was painful. Initially, the company sent a third part that said no significant damage and therefore no further action. Ultimately, it was found that there was extensive damage that was covered under the policy.

A

Anthony N.

6/6/2024

Our insurance agent started the Vault claim process for us. The filing and review went smoothly and timely with clear instructions emailed, helpful telephone followup, and very professional support. Well done. We had never filed a claim before and hoped not to have to. Glad to have the coverage and helpful process.

J

Jane N.

1/1/2024

Golf size hail damaged our roof-verified by two independent engineers and two roof contractors. Vault refuses to pay the claim. Then cancelled us. We have major damage inside our house now because the roof damage was not repaired and is now leaking inside. Shame on VAULT. Don't believe their hype.

C

‍Chriss J.

8/24/2024

Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered telephone calls and emails immediately. The adjuster did an excellent job before we returned to Florida, and we got the payment right after. Nothing could have been better. We are impressed.

A

Arne G.

8/24/2024

Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance co’s . Not by the vault. They were very reasonable and did the right thing by us.

J

Jeffrey L.

8/24/2024

We DO NOT like Vault at all! Constant issues with coverage. Making changes is nearly impossible without aggravation and frustration. All communication must be done through your insurance broker. Furthermore, there is no online platform to confirm your coverage and verify information. Can’t wait to be rid of Vault!

M

Monica W.

2/24/2024

Vault doesn’t offer an online policy dashboard, and all communication is routed through your broker or advisor. For clients used to on-demand access, this can be inconvenient.

What stands out positively:

• Dedicated advisors who know your situation
• Proactive communication during major events
• Fair handling of complex asset claims

What draws criticism:

• Slow or bureaucratic claims resolution in some cases
• No self-service platform or online account access
• Communication bottlenecks if your agent isn’t responsive

How to File a Claim

How to File a Claim with Vault Insurance

Vault offers 24/7 claims reporting, but the process itself is highly personalized—less about forms, more about follow-up. For high-value losses, they aim to provide white-glove guidance from initial intake to final settlement.

Claim reporting options:

• Call: 1-844-388-LOSS (5677)
• Email: claimsfnol@vault.insurance
• International Claims Line: 1-727-440-3559

Specialty claims support includes:

• Roadside assistance: 1-833-741-1141
• Glass repair: 1-800-865-9501

Once reported, your claim is assigned to a dedicated adjuster familiar with luxury or specialty assets. They coordinate appraisals, restoration vendors, or cash-out scenarios depending on your policy terms.

Some clients report seamless handling, especially for weather-related losses. Others have faced delays, particularly when third-party adjusters were used or initial assessments underestimated damage.

Worth’s tip: Make sure your agent stays engaged throughout the process—this can make all the difference with a carrier like Vault.

Key Competitors

Vault Insurance Key Competitors

Vault Insurance specializes in high-value personal lines, but it’s certainly not the only carrier offering elevated service and custom-built coverage for Florida’s luxury homeowners. A handful of regional and national insurers also understand the nuances of coastal living, collectible assets, and affluent lifestyles—making them legitimate alternatives to Vault’s premium model.

Standout Alternatives in the Florida Market:

• Manatee Insurance – Florida-based with flexible underwriting and growing traction in the luxury space.
• Edison Insurance – Competitive policies tailored for well-maintained, high-value homes.
• Heritage Insurance – Known for fast claims response and solid coverage in storm-prone areas.
• Southern Oak Insurance – Blends personalized service with a deep understanding of Florida’s risks.
• Kin Insurance – Direct-to-consumer and tech-driven, offering surprisingly agile coverage for upscale homes.

Where Manatee Insurance stands out is in its regional focus—it's designed specifically for Florida homeowners. While Vault shines with white-glove concierge service, Manatee delivers solid protection for high-end properties with fewer layers of underwriting complexity, especially useful for clients looking to insure secondary homes or income properties across the state.

Edison and Heritage Insurance take a more conventional route, but with strong service reputations. For luxury homeowners who don’t need the ultra-custom nature of Vault but still want responsive claims service and comprehensive hurricane coverage, these carriers offer a smart balance of cost and care. Their policies work particularly well for clients insuring a primary residence with good mitigation features.

Then there’s Kin Insurance, offering a modern twist. It’s not as exclusive as Vault, but for digitally fluent clients who want fast, direct quotes and high-limit options, Kin offers a no-nonsense alternative. Especially for newer high-net-worth buyers or vacation homeowners, Kin’s ease-of-use and storm-preparedness programs are quite compelling.

Conclusion

Is Vault the Right Fit for You?

Vault Insurance isn’t built for everyone—and that’s the point. If you’re simply looking to insure a standard home or car, there are better-suited (and more affordable) options out there. But if you have a multimillion-dollar estate, a rare art collection, or a lifestyle that doesn’t fit into a standard insurance box, Vault could be the right partner.

Their policies are designed to handle complexity: custom-built homes in high-risk zones, vintage vehicles with sentimental value, or valuables that require appraisers rather than adjusters. Pair that with their A- (Excellent) AM Best rating and personalized support model, and you’ve got a compelling option for affluent families who want more than just a claim check—they want a relationship.

If you’re unsure whether Vault is a fit, Worth Insurance can help you compare it with other private client carriers and find the best match for your risk profile and budget.