Heritage Insurance Company Review

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Written by
Darren Craft

Heritage Insurance Company, established in 2012 and headquartered in Tampa, Florida, specializes in home insurance policies suited for hurricane-prone areas. As a publicly traded entity on the New York Stock Exchange (NYSE) under the ticker symbol HRTG, Heritage has expanded its services across several states, emphasizing protection against natural disasters.

Financial Rating
A on Demotech
NAIC Group
Heritage Insurance Holdings, Inc.
1600 Mccormick Drive, Suite 300, Clearwater, FL 33759
Service Phone Number
Claims Phone Number
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Heritage Insurance Overview

Despite a low customer satisfaction score of 2.05 stars on the Better Business Bureau, Heritage maintains a strong financial stability rating of ‘A’ from Demotech. This financial stability rating is a critical assessment of Heritage’s ability to support and pay legitimate claims, indicating a stable financial base crucial for supporting policyholders in high-risk regions. Heritage’s commitment to financial stability is aimed at providing reassurance to its clients amidst the unpredictability of natural disasters.

  • Founded: 2012, Tampa, Florida
  • NYSE Listed: Ticker HRTG
  • Financial Rating: A (Demotech)
  • Customer Review Rating: 2.05 stars (BBB)
  • Service Areas: Includes high-risk zones like Florida, Alabama, and South Carolina

Heritage Insurance Company’s strategic focus on states with high exposure to hurricanes and storms allows it to tailor its insurance products to meet specific regional challenges. This specialization supports its mission to offer robust home insurance solutions in regions most susceptible to natural disasters. Heritage Insurance is recognized as a good insurance company due to its strong financial stability rating and specialized services in hurricane-prone areas, showcasing its quick responsiveness and ease of working with policyholders, especially in navigating coverage challenges specific to these regions.

Heritage Insurance Products and Packages

Heritage Insurance offers a diverse array of insurance packages tailored to meet the needs of various customer segments, including homeowners, condo owners, apartment complexes, and commercial property managers. These packages are designed to provide comprehensive coverage that mitigates the financial risks associated with property damage and liability in high-risk areas.

The company has strategically developed these insurance solutions to address the challenges faced by those living in regions prone to severe weather conditions. This focus ensures that policyholders receive tailored coverage options that offer protection against the unique risks of their local environment.

  • Homeowners Insurance: Comprehensive protection covering the dwelling, personal property, and liability. It’s crucial to consider dwelling coverage to ensure the coverage limits are appropriate based on the home’s value and location, providing peace of mind in the event of significant damage.
  • Condo Insurance: Specialized coverage for interior structures, personal property, and liability tailored for condo owners.
  • Commercial Residential Insurance: Broad coverage for property managers and associations, covering large residential properties. This includes commercial general liability (CGL) which is essential for trade contractors in Florida, offering protection for medical expenses of others injured due to the contractor’s work, and for damages to equipment and premises rented to the policyholder.

This insurance review covers the comprehensive and tailored insurance packages offered by Heritage Insurance, emphasizing the importance of understanding coverage options.

Homeowners Insurance Comprehensive Package

Heritage’s Homeowners Comprehensive Package offers extensive coverage for both the physical structure of the home and the personal belongings inside. It also includes liability protection, crucial for homeowners in disaster-prone areas where the risk of property damage and associated liabilities are elevated.

Condo Insurance Essential Package

The Condo Essential Package from Heritage is specifically designed for condo owners, covering interior damages, personal belongings, and liability issues within the condo. It is crafted to address the unique needs of living in a shared building environment, providing peace of mind for all common and individual risks.

Business Owners Policy (BOP)

Heritage’s Business Owners Policy combines property and liability insurance in one package, designed specifically for small to midsized businesses operating in vulnerable areas. This package simplifies insurance needs by including coverage for the building, contents, business interruption, and liability, all under one policy. Heritage Insurance leverages an independent agency network to distribute its Business Owners Policy, ensuring businesses receive tailored, affordable coverage, especially in high-risk weather locations like Florida.

Heritage Insurance Company Premiums

In 2024, homeowners can expect a general uptrend in insurance premiums due to rising construction costs and higher rates of catastrophic events, which have strained the insurance market significantly. Heritage Insurance, with its extensive experience in handling commercial residential premiums across multiple states, is adept at managing the financial complexities associated with insuring properties in high-risk areas. This expertise is particularly relevant in states prone to weather-related damage, where Heritage writes a significant amount of gross personal and commercial residential premiums, among other factors indicating a deep understanding of the market dynamics in these regions.

Heritage’s premium rates are influenced by various factors including location-specific risks such as hurricanes, which can lead to substantial increases. For instance, in states like Florida, where Heritage has a notable presence due to its experience with commercial residential premiums, insurance premiums have seen significant hikes, with average increases around 35% at renewal in 2023, and trends suggest continuing increases into 2024. This background positions Heritage to adeptly adjust premiums to manage these increasing costs, especially in high-risk areas such as Florida where premiums have historically been above average.

Heritage Insurance Company Discounts and Offers

Heritage Insurance offers a variety of discounts to help homeowners reduce their insurance premiums. These discounts are tailored to encourage safe property practices and reward customer loyalty, which can lead to significant savings over time.

  • New Home Construction: Significant reductions for owners of newly constructed homes.
  • Bundle Discounts: Savings available when combining home and auto insurance policies.
  • Roof Upgrades: Upgrading to newer, more durable roofing materials can lower premiums.
  • Loyalty Discounts: Discounts for customers who remain with Heritage for several years without claims.
  • Advanced Purchase: Planning ahead and purchasing your policy in advance can offer savings.
  • Protective Devices: Installing burglar alarms, fire alarms, and sprinkler systems can reduce premiums due to increased safety measures.

Heritage Insurance Company Customer Service

Heritage Insurance is committed to providing accessible and responsive customer service. They offer a 24/7 claims hotline to ensure that support is always available when needed, alongside multiple contact methods for general inquiries, demonstrating their dedication to customer satisfaction. Heritage Insurance also maintains a strong compliance record with insurance commissioners, reflecting its commitment to customer satisfaction through adherence to the National Association of Insurance Commissioners (NAIC) standards and metrics. This includes the collection and categorization of complaints to generate an index score, showcasing Heritage's dedication to maintaining above-average customer service standards compared to other companies of its size.

  • 24/7 Claims Hotline: Available at all times for filing claims and urgent support.
  • Multiple Contact Methods: Phone and online options for customer queries.
  • Dedicated Phone Numbers: Separate lines for Florida and other states to cater to specific regional needs.

Heritage’s customer service infrastructure is designed to handle inquiries efficiently and help policyholders manage their insurance needs effectively, ensuring that assistance is just a call or click away​​.

Eligibility & Underwriting Requirements

When considering a policy purchase from Heritage Insurance, potential policyholders are required to meet specific criteria to ensure adequate coverage and compliance with underwriting standards. This includes evaluating the property’s condition, occupancy status, and potential risks, which helps in tailoring the policy to fit individual needs and expectations.

  • Property Type: Coverage is mainly provided for single-family homes, townhouses, and duplexes that are owner-occupied.
  • Risk Assessment: Evaluations for risks such as fire, theft, and natural disasters are crucial.
  • Location Eligibility: The property must be located in states where Heritage operates.

Documents Required

To streamline the insurance application process with Heritage, potential clients should prepare certain documents that will facilitate the assessment and issuance of the policy. This documentation helps verify ownership, assess the property’s value, and determine the appropriate coverage level.

  • Proof of Ownership: Such as a deed or mortgage agreement.
  • Recent Home Inspection Reports: To assess the condition and risks associated with the property.
  • Detailed Inventory of Personal Property: For coverage of contents and valuables.

For more detailed guidance on the required documentation and to ensure you meet all necessary prerequisites for obtaining a policy, consider reaching out directly to a Heritage agent. Additionally, if you're looking for tailored insurance solutions with attentive service, Worth Insurance is ready to assist you. Start by requesting a quote today to explore your options and find coverage that best fits your needs​​​​.

Application Process for Heritage Insurance

Heritage Insurance, operating under the casualty company umbrella, simplifies the application process for potential policyholders by utilizing an online platform that guides applicants through each step. This structure allows Heritage to efficiently manage applications across multiple states, especially in handling catastrophic claims such as wind damage due to hurricanes. The process starts with a comprehensive form that captures essential property details and personal information, ensuring a tailored insurance proposal that meets the specific needs of the homeowner.

Once the initial application is submitted, Heritage Insurance typically requires a home inspection to assess risk factors and confirm details provided in the application. This step is crucial for determining the accurate coverage options and premiums, making the process transparent and customized to each client’s unique circumstances.

If you’re seeking a streamlined insurance application process with professional support, consider Worth Insurance. Start your journey to comprehensive coverage by requesting a quote today, and let Worth Insurance provide you with expert guidance and personalized service every step of the way.

How to Make a Payment to Heritage Insurance

Heritage Insurance provides a straightforward and secure process for making payments, ensuring that policyholders can maintain their coverage with ease. Payments can be made through various channels to accommodate different preferences, including online portals, mail, or via overnight delivery services. The online payment portal is particularly user-friendly, offering a quick and secure method to manage payments and view policy details.

Once you decide to make a payment, the process involves a few simple steps. Heritage Insurance’s payment systems are designed to be convenient, allowing you to keep your policy up to date without hassle. For those who prefer traditional methods, mailing options are also available, ensuring that all policyholders have access to payment solutions that suit their needs.

  1. Online Payments: Visit Heritage Insurance’s secure online portal. You will need to enter your policy number to access the payment screen.
  2. Mail: You can send a check to the specified mailing address provided on Heritage Insurance’s payment webpage.
  3. Overnight Payments: For quicker processing, you can use the overnight payment address if you need to ensure timely payment ahead of deadlines.

If you're looking for more personalized service or need additional help understanding your payment options, consider reaching out to Worth Insurance. They offer tailored insurance solutions and can assist in simplifying your payment processes. Get started by visiting our contact page to request a quote or speak with an agent about your insurance needs​

How to File a Claim with Heritage Insurance

Filing a claim with Heritage Insurance is designed to be a straightforward process, allowing policyholders to quickly address their needs following an incident. Heritage prioritizes a hassle-free experience by offering 24/7 claims support, ensuring that assistance is available at any time. The claims process is built around fast and compassionate responses, aiming to minimize the disruption to your life.

To ensure efficient handling of claims, Heritage provides clear steps for policyholders to follow. This systematizes the reporting and subsequent management of the claim, which helps in speeding up the process and ensuring all necessary details are covered from the outset. Among the types of claims that can be filed, personal liability coverage is crucial, covering incidents where the policyholder is held responsible for injuries or damages to others.

  1. Contact the Claims Department: Call Heritage Insurance’s toll-free number at 1 (855) 415-7120 immediately after the incident to report the claim.
  2. Provide Detailed Information: Be prepared to describe how, when, and where the damage occurred. Having your policy number handy will also facilitate the process.
  3. Assignment of Benefits (AOB): If applicable, you may need to manage or submit an AOB form, which allows a third party to interact directly with Heritage regarding your claim. This should be done carefully and may be sent electronically or by regular mail.
  4. Document the Damage: Take photos and make a list of all damaged property and belongings. This documentation will be crucial for the assessment of your claim.
  5. Follow Up: Keep in touch with your claims representative for updates on the progress of your claim and any additional information or documentation that may be required.

Heritage Insurance Company Pros and Cons

Evaluating the strengths and weaknesses of Heritage Insurance Company is crucial for potential policyholders to make informed decisions. Heritage homeowners insurance is praised for its comprehensive coverage options and the company's solid track record in handling catastrophic claims, particularly those related to weather damage. Customers appreciate the affordability, user experience ratings, and financial stability of Heritage, highlighting the ease of getting a quote, the straightforward process for filing a claim, and the availability of the insurance in six states. This section outlines the key pros and cons of choosing Heritage Insurance, helping you weigh what matters most for your insurance needs.

However, when it comes to homeowners insurance policies, some policyholders face challenges with the limitations or higher premiums in regions prone to hurricanes and storms. This reflects a broader industry issue but is particularly pertinent for those considering Heritage Insurance in high-risk areas.


  • Responsive claim services
  • Comprehensive coverage options
  • Financially stable
  • Easy online payment
  • 24/7 customer support


  • Higher premiums
  • Limited state availability
  • Mixed customer reviews
  • Basic website functionality
  • Limited discount options

Who It’s For: Heritage Insurance is ideally suited for homeowners residing in high-risk areas, particularly those vulnerable to hurricanes and severe weather conditions. Its tailored policies provide robust coverage for diverse property types, making it a reliable choice for ensuring financial stability and protection against natural disasters.

Wrapping Up

At Worth Insurance, we understand the unique challenges you face when choosing the right insurance company for your home, especially if you live in areas prone to severe weather. To ensure that your assets are protected with coverage that meets your specific needs, we invite you to discuss your options with us. Explore a range of tailored insurance solutions that go beyond what you might find elsewhere. Contact Worth Insurance today and let us help you secure the peace of mind you deserve.

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Written by
Darren Craft
Writer, Insurance
Read more from author
Darren Craft is a licensed insurance advisor. He has been an angel investor in a number of prominent fintech and insurtech startups.

Frequently Asked Questions

What is Heritage Insurance Company's average claim response time frame?

The average claim response time frame seems to take a while, considering the number of negative reviews on Better Business Bureau that criticize the company’s customer service. If you are looking to file a claim with them, it is important to do so as soon as possible to raise your chances of getting a timely response.

What is Heritage Insurance Company's claims process?

The Heritage Insurance claims process is open 24/7. You report a claim by calling them toll-free at (855) 415-7120. Compared to other companies, there is a noticeable lack of information and methods when it comes to reporting claims, making it inconvenient for customers to do so. 

Does Heritage Insurance Company have good homeowners insurance?

While Heritage Insurance offers various homeowners insurance options, along with ways to expand your protection, they do not appear to have the best customer service or the smoothest claims process.

Worth Insurance can help you find better rates and value by quickly comparing quotes across the top insurance companies in your area. If you live in Florida, you know that it’s important to be prepared for hurricane season as a property owner or renter. Since shopping for home insurance can be complicated, let Worth Insurance handle the details for you.

What is Heritage Insurance Company's customer service availability?

The claims hotline is available 24/7 at 1-855-415-7120. There are separate numbers to call for Florida policyholders and ones from other states. You can reach their customer service by phone at 1 (855) 620-9978 (Florida) and at 1 (855) 536-2744 (all other states). 

Does Heritage Insurance Company create a user-friendly experience for customers?

According to the abundance of negative reviews from customers online, the customer experience is not the best. There are many complaints of the insurance company failing to respond to claims in a timely and helpful manner. 

Is Heritage Insurance Company a good insurance company?

Heritage Insurance Company is a fairly new homeowners insurance company located in Florida. If you are searching for homeowners insurance, condo insurance, or commercial residential insurance, the company may be able to offer you fairly competitive pricing through its independent agency network. However, the company has a noticeably lacking reputation among customers for their difficult claims process. It is also unclear whether they have discounts for loyal customers.