People's Trust Insurance Company Review

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Free. Simple. Secure.

Written by
Darren Craft
People's Trust Insurance Company Review

People’s Trust Insurance Company, headquartered in Deerfield Beach, Florida, has established itself as a notable player in the life and homeowner insurance sector within the state. With a strong financial rating of 'A' from Demotech, the company aims to provide robust insurance solutions tailored to the unique climatic challenges of Florida.

People's Trust Insurance Company Review
Financial Rating
A on Demotech
NAIC
13125
NAIC Group
N/A
Address
18 People's Trust Way, Deerfield Beach, Fl 33441
Service Phone Number
Claims Phone Number
Jurisdictions
FL
Get a Quote Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
People's Trust Insurance Company

Company Overview

People's Trust Insurance Overview

The company enjoys positive customer feedback, boasting a 4.0 star rating on Google from over 1,500 reviews and a 4.42 star rating on the Better Business Bureau (BBB). These ratings reflect a reliable service and customer satisfaction that underscores the company's commitment to its employees and policyholders.

  • Location: Deerfield Beach, Florida
  • Financial Rating: 'A' by Demotech
  • Customer Ratings: 4.0 stars on Google, 4.42 stars on BBB
  • Market Experience: Over a decade in Florida's homeowner insurance services
  • NAIC Code: 13125

People's Trust Insurance stands out in the Florida insurance market through its dedicated customer service and tailored coverage options that meet the diverse needs of its clients. The company's ratings and longstanding presence solidify its reputation as a reliable provider.

Pros and Cons

People's Trust Insurance Company Pros and Cons

Evaluating People's Trust Insurance offers insights into both the advantages and challenges of their services. Below is a concise list of the prominent pros and cons, providing a snapshot of what policyholders might expect:

Pros
Rapid claims process
No-hassle claim recovery
Strong financial stability
24/7 customer support
Comprehensive coverage options (especially during hurricane season)
Cons
Well-respected chief executive officer and president
Located in Research Park at Florida Atlantic University
ConsLimited to Florida
Premiums may increase
Deductible payment requiredFewer agent choices, and Mandatory inspections

Who It's For: People's Trust Insurance is ideal for Florida homeowners seeking robust insurance benefits coverage with a fast claims process. It suits those who value a straightforward, managed repair service and comprehensive support during claims, during recovery and particularly in emergency situations. Suitable for both new homeowners and those experienced in property management.

Financial Stability

People's Trust Insurance Company Financial Summary Table

Reporting Period
Net Admitted Assets
Policyholders Surplus
Gross Premiums Written
Net Premiums Written
3/31/2024
$311,209,228
$93,577,001
$93,487,497
$89,749,841
12/31/2023
$267,919,702
$85,016,225
$332,914,494
$153,044,660
12/31/2022
$247,111,472
$69,675,290
$285,019,488
$120,282,029

Products and Packages

People's Trust Insurance Products and Packages

People's Trust Insurance Company specializes in homeowner's insurance, providing robust coverage options tailored to address a range of potential risks homeowners face in Florida. Their HO3 policy forms the core of their offerings, covering a variety of perils including fire, theft, and weather-related damages.

This insurer emphasizes flexibility in their policies, allowing homeowners to add additional coverages for comprehensive protection. These include endorsements for high-value items and liability coverage, ensuring that homeowners can tailor their insurance to meet specific needs beyond the standard policy.

  • Standard HO3 Policy: Covers most common perils like fire, wind, and theft
  • Additional Coverages: Options for valuables, liability, and more
  • Exclusions: Standard exclusions apply, such as floods

Basic Homeowner's Package

This basic package provides essential coverage against fire, theft, wind, and hail. Ideal for homeowners seeking straightforward protection without extensive add-ons. It's a cost-effective option that covers the fundamental risks associated with owning a home in Florida.

Enhanced Protection Package

Offering more than the basic package, this includes additional coverage for water damage and liability protection. It’s designed for homeowners who need broader coverage encompassing more specific risks, like water damage from plumbing issues, and increased liability limits.

Premier Homeowner's Package

The most comprehensive package available, it includes all benefits of the Enhanced Protection, plus coverage for high-value items such as jewelry and art. It also offers greater value and higher limits on all coverages, making it suitable for homeowners with significant investments in their property and personal belongings.

People's Trust Insurance Company Review

Pricing & Premiums

People's Trust Insurance Premiums

People's Trust Insurance Company offers competitive rates on their homeowner's insurance plans in Florida, maintaining affordability across a variety of coverage options. Their tiered pricing structure includes plans like the Full-Service HO-3, tailored for comprehensive homeowner protection, and the Basic Choice Plan, which is more budget-friendly and suitable for tenants.

  • Diverse Plans: Offers both comprehensive and budget-friendly insurance options.
  • Affordable Rates: Known for some of the most competitive rates in the Florida insurance market.
  • Optional Add-Ons: Provides optional flood and equipment insurance at additional costs.

People's Trust is praised for its affordable insurance solutions despite periodic increases in renewal premiums. The company's commitment to providing value through a range of plans and optional add-ons helps cater to diverse homeowner needs in Florida​​.

Discounts and Credits

People's Trust Insurance Discounts and Offers

People's Trust Insurance Company provides several discounts to help make their policies more affordable for various groups of customers in Florida. These discounts cater to seniors, military personnel, and residents of secure communities, among others.

  • Senior Discount: 5% off non-hurricane premiums for individuals 55 years old and above.
  • Military and Veterans Discount: 5% off for military personnel and veterans.
  • Gated Community Discount: Discounts for residents in secure, gated communities.
  • Paperless Discount: Savings for opting into electronic policy management.
  • Burglar Alarm Discount: Reduced rates for homes with security systems.

Eligibility & Underwriting Requirements

Eligibility & Underwriting Requirements

When choosing People's Trust Insurance for your Florida home, it's important to understand the prerequisites and documentation needed to streamline the process. This ensures a smooth transition from application to coverage, allowing you to fully protect your property without delays.

  • Home Value: Insurance coverage options vary based on the location and value of your home.
  • Occupancy: Both owner-occupied and tenant-occupied homes are eligible, with specific policies tailored to each.
  • Location Specifics: Minimum home values for coverage differ in areas like Miami-Dade, Broward, and Palm Beach counties compared to other regions in Florida.

Documents Required

To ensure a comprehensive and compliant insurance policy with People's Trust, several key documents are typically required during the application process. This documentation helps verify ownership and assess the property adequately.

  • Proof of Ownership: Such as a deed or recent mortgage statement.
  • Government-issued ID: To verify identity and legal residency.
  • Property Details: Including a recent home appraisal or property tax statement.
  • Insurance History: Previous home insurance policies, if applicable.

Application Process

People's Trust Insurance Application Process

Applying for home insurance with People's Trust Insurance is designed to be straightforward and user-friendly, ensuring you can secure coverage efficiently. The company emphasizes direct interaction, providing assistance through their licensed agents who guide you through choosing the right policy, completing the application, and setting up home inspections. This hands-on approach facilitates a smoother entry into your coverage period.

Once you've selected a policy, People's Trust streamlines the rest of the process. They conduct a detailed inspection of your home to ensure that all potential issues are identified and addressed early, which helps maintain affordable premiums. This inspection is a unique service that adds value by preparing you and your home for the coverage to commence without unforeseen complications.

  1. Policy Selection: You can discuss your options with a representative or an independent agent to find the best fit for your needs.
  2. Application Completion: Assistance in filling out all necessary forms correctly.
  3. Home Inspection: A comprehensive evaluation to finalize your policy terms.

Customer Reviews & Service

People's Trust Insurance Company Customer Service

People's Trust Insurance Company is known for its responsive and accessible customer service, crucial for homeownersand business who need support with their insurance needs. They offer a direct line to their customer service team which operates within standard business hours throughout the week.

  • Availability: Monday through Friday, from 9:00 AM to 5:00 PM.
  • Contact Methods: By phone at 1-800-500-1818 or via email at csr@peoplestrustinsurance.com.
  • Direct Communication: Customers can expect direct interaction with knowledgeable representatives.

People's Trust Insurance Company Customer Reviews

It's been almost 2 years since hurricane Ian severely damaged my home and I still am waiting for my insurance to settle. My roof is leaking my carpeting is moldy and so are some walls. My pool is green and the pool cage is ruined. I have cracked walls and my tile is cracked . The home is in disaster, the doors are gone and my Windows are boarded and roaches are inviting my home do not hire People trust ins. All they want is your monthly payment!
S
Susan V.
6/6/2024
This company just wrote us a policy which I canceled our other provider. They send out an inspector after the fact and then send us a cancellation for 15 days causing me to not save money, but renew my last policy and pay them for 15 days. Reason for cancelation corroded copper line under sink. What a joke. Nice scheme to make a little money for a few days. STAY FAR AWAY. Simple fix inspect houses prior to writing policies if you have ridiculous standards.
R
Roger H.
4/6/2024
Bad company! We went to attorneys to represent us and they will not work with Peoples Trust. Thats how bad they are for the consumer! Beware!! Our roof blew off in Ian. We immediately had it replaced. They emailed me & said a team of workers would show up & I had to pay them the $5000 deductible & they were not going to give us any money for roof or anything. Hired an adjuster & PT flipped out. The private adjuster quick. Went to attorneys & they refuse to work with People's Trust.
J
Jan W.
6/6/2024
Lost the end of my lanai, roof shingles were lifted up and lay back down. So after 18 years of paying into this company My ins. Co. Is trying to settle for $1000 for lanai & $800 for roof. see pics. So it’s time to get our own adjuster and law firm. The best quote I got for lanai was 4500 dollars. With People’s Trust there is no trust. The pics of lanai does not include the other items that need to be repaired. Plus I am to old to get on roof. My roofer will provide pics later. Will look for a new carrier next cycle. They are horrible with communication and my agent Tim Shaw is MIA!! NO HELP THERE
R
Ray P.
8/6/2023
A terrible experience with these people. After a car accident you hope that your insurance will help you cope with this situation in the best way, because they did the opposite. First they told me that they did not cover medical expenses when my policy contemplated it, then they made me sign the letter of no responsibility for medical expenses to repair my car (when they should only have told me to do it directly with the other person's insurance which was the culprit) and finally they told me that I was making deliveries to raise my policy. Definitely scary to have run into these people. I'm giving them 1 star that they don't deserve.
E
Evelin A.
4/6/2024
It is too bad there is nothing less than 1 star otherwise it would be the rating for this Company. Nothing trustworthy about them. Quick to collect and very slow to resolve major damage left by A CATEGORY FIVE HURRICANE.... Two of their adjusters came out to my property (Took pictures and notes...) , eight months later and still not settled. Don't waste your money because if you ever find yourself in need of your "Insurance Company" specially after a major disaster, they won't be the ones taking care of you. See some of the damage in my home left by Ian. Save your money and go with a real HO Company. "PEOPLES TRUST '' Is not reliable.
E
Esmeralda M.
8/6/2023

How to Make a Payment

How to Make a Payment to People's Trust Insurance

People's Trust Insurance offers multiple convenient payment options for their policyholders, ensuring that managing your policy and making payments is as seamless as possible. Whether you prefer to handle your transactions online, by phone, or through traditional mail, the people's trust insurance company review accommodates various preferences to suit your needs.

  1. Online Payment: You can pay your bill anytime at MyPTI.com. This platform allows you to manage your policy, view billing activity, and make payments without any additional fees. Signing up for online access also provides the option to receive electronic billing, which can offer a discount on your premium.
  2. Phone Payment: Payments can be made over the phone using a bank draft or credit/debit card (American Express, MasterCard, Visa, and Discover accepted) by calling 561-609-1000 and selecting Option 1. This service is available without any additional surcharge, although installment fees may apply.
  3. Mail Payment: If you prefer to pay by check, you can send it directly to People’s Trust Insurance at their Deerfield Beach address. Remember to include your policy number in the memo section of your check.

People’s Trust also offers several payment plans, including full payment, two-payment installments, quarterly payments, and monthly payments through Electronic Funds Transfer (EFT), which debits your checking account automatically. These plans are designed to fit different budgeting needs and include a nominal service charge​​​​​​.

People’s Trust Insurance Company Booth

How to File a Claim

How to File a Claim with People's Trust Insurance

Filing a claim with People's Trust Insurance is streamlined to ensure quick and efficient handling of your claim, minimizing stress and disruption to your daily life. The company emphasizes direct communication and a rapid response team to help manage your claims process smoothly and effectively.

  1. Contact People's Trust Immediately: At the first sign of damage, call People’s Trust Insurance at 561-609-1002. This initial contact will set the claims process in motion.
  2. Use Online Claims Filing: Alternatively, you can start the claims process online by filling out a form on People's Trust’s website. This is especially useful if you prefer digital communication.
  3. Immediate Emergency Mitigation: If the situation is urgent, the Rapid Response Team will be dispatched to mitigate any damage, preventing further issues.
  4. Scheduled Damage Assessment: A representative from People’s Trust will contact you to schedule a time for a comprehensive assessment of the damage.
  5. Deductible Payment: Be prepared to pay your deductible as required, which is necessary before home repairs can commence. Financing options are available if needed.
  6. Coverage Discussion: You’ll receive a call from a claims adjuster to discuss the details of your claim and clarify your coverage.
  7. Repairs and Satisfaction Guarantee: The affiliated Rapid Response Team handles all repairs, backed by a 3-year, 100% customer satisfaction guarantee on workmanship.

Key Competitors

Key Competitors

People's Trust Insurance Company is a Florida-based homeowners insurance provider known for its unique approach to disaster recovery, particularly through its affiliated Rapid Response Team (RRT), which handles repairs for policyholders after a claim. Given its specialized model, People's Trust competes with both traditional insurance companies and other regionally focused insurers in Florida.

A significant competitor is Security First Insurance, another Florida-based company that emphasizes rapid disaster response and has a strong local presence. Security First offers similar hurricane and windstorm coverage tailored to the needs of Florida homeowners. 

Another competitor is Federated National (FedNat), which provides comprehensive homeowners insurance across Florida and focuses on delivering prompt claims service, particularly after hurricanes and other natural disasters.

Florida Peninsula Insurance Company also competes closely with People's Trust, offering a wide range of coverage options with a focus on customer service and quick claims resolution. Both companies emphasize the importance of local expertise and understanding Florida's unique risks.

People's Trust also faces competition from modern, tech-driven insurers like TypTap Insurance, which specializes in homeowners insurance for Florida residents and leverages technology to provide efficient service and competitive pricing. 

While these companies compete on different fronts—whether through service models, technology, or local knowledge—People's Trust distinguishes itself through its integrated repair services and disaster recovery focus, setting it apart in the competitive Florida market.

Conclusion

Wrapping Up

People's Trust Insurance offers a compelling option for homeowners in Florida, combining rapid response and comprehensive coverage with a customer-first approach. Their emphasis on efficient claim handling and robust support makes them a strong contender for anyone looking to secure their home against potential risks.

Ready to insure and protect your home with confidence? Get a free quote and consultation with one of our seasoned advisors. Whether you're facing the unique challenges of Florida's climate or simply seeking peace of mind, People's Trust Insurance is ready to assist.

Frequently Asked Questions

Frequently Asked Questions

What is People's Trust Insurance Company?

People's Trust Insurance Company is a Florida-based homeowners insurance provider known for its unique approach to disaster recovery. The company offers comprehensive coverage for Florida residents and features a proprietary Rapid Response Team that handles repairs after a claim.

What makes People's Trust Insurance different from other insurers?

People's Trust Insurance differentiates itself through its Rapid Response Team (RRT), which is a network of licensed contractors that performs repairs for policyholders after a claim. This model allows for faster, more efficient repairs and helps policyholders recover more quickly after a disaster.

What types of coverage does People's Trust Insurance offer?

People's Trust Insurance offers a range of homeowners insurance policies, including coverage for windstorms, hurricanes, floods, fire, theft, and liability. They also provide coverage for personal property, additional living expenses, and offer endorsements for specific needs.

You have several convenient options to obtain a quote:

  • Online: Visit Vault's website and complete their online quote request form.
  • Phone: Call their dedicated team at (212) 972-7583 to discuss your needs and receive a personalized quote.
  • Consultation: Reach out to Worth Insurance for expert guidance and a comparative quote, ensuring you find the perfect fit for your needs.
Is People's Trust Insurance financially stable?

Yes, People's Trust Insurance is financially stable. The company maintains strong reinsurance partnerships and meets the financial requirements set by Florida’s regulatory authorities, ensuring it can handle claims even after major disasters.

Vault offers 24/7 claims support, ensuring you receive prompt assistance whenever the unexpected occurs.

  • General Claims: Call 1-844-388-LOSS (5677) or email CLAIMSFNOL@VAULT.INSURANCE
  • Roadside Assistance: Call 1-833-741-1141 or click "GET HELP NOW" on their website.
  • Glass Claims & Repair: Call 1-800-865-9501 or click "FIX MY GLASS" on their website.
  • International Callers: Call 1-727-440-3559
How do I get a quote from People's Trust Insurance?

You can get a quote from People's Trust Insurance by visiting their website or contacting their customer service. The quote process is straightforward, involving basic information about your property and coverage needs.

Does People's Trust Insurance offer discounts?

Yes, People's Trust Insurance offers several discounts, including for home safety features like storm shutters, for policyholders with no recent claims, and for installing security systems.

How does People's Trust Insurance handle claims?

People's Trust Insurance handles claims through its Rapid Response Team (RRT), which is deployed to repair damage after a covered loss. This integrated approach ensures that repairs start quickly and are completed to a high standard.

Is People's Trust Insurance only available in Florida?

Yes, People's Trust Insurance primarily operates in Florida, focusing on the specific risks faced by homeowners in the state, such as hurricanes and floods.

Can I manage my People's Trust Insurance policy online?

Yes, People's Trust Insurance offers an online portal where you can manage your policy, make payments, and track claims, providing convenience and easy access for policyholders.

Does People's Trust Insurance cover flood damage?

People's Trust Insurance offers flood insurance as an optional add-on to their homeowners policies. Given Florida’s susceptibility to flooding, they provide tailored options to protect against this risk.

How does People's Trust Insurance determine its premiums?

Premiums with People's Trust Insurance are determined based on factors like the location of your home, its construction type, your claims history, and the coverage limits you choose. Homes in higher-risk areas, such as those prone to hurricanes, may have higher premiums.

What should I do if I need to update my People's Trust Insurance policy?

If you need to update your policy, you can do so through the People's Trust online portal or by contacting their customer service. They can assist with making changes to your coverage, adding endorsements, or updating personal information.

Written by
Darren Craft
Writer, Insurance
Read more from author
Darren Craft is a licensed insurance advisor. He has been an angel investor in a number of prominent fintech and insurtech startups.