Security First Home Insurance Review

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Security First Florida Insurance Company specializes in providing homeowners insurance tailored for the unique needs of Florida residents. This company stands out in the insurance industry for its affordability, extensive coverage options, and strong focus on hurricane protection. Named the Best Pick for Hurricane Protection in Florida for 2022, 2023, and 2024 by MarketWatch Home Team, the Security First insurance company is dedicated to offering reliable solutions for homeowners facing the state's unique challenges.

Financial Rating
A, Exceptional
Security First Insurance is not listed in the NAIC's Eligible Company Matrix
NAIC Group
Security First Insurance is not listed in the NAIC's Eligible Company Matrix
Security First Insurance is headquartered in Ormond Beach, Florida
Service Phone Number
Claims Phone Number
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Security First Insurance Company Overview

With a solid financial stability rating of "A" from Demotech, Security First assures its policyholders of dependable claims service, particularly in post-hurricane scenarios. Customer feedback highlights a 4.0 rating on Google, reflecting a mix of customer experiences ranging from satisfaction with affordable rates to concerns over service responsiveness and communication.

  • Rated "A" by Demotech, indicating strong financial health.
  • Named Best for Hurricane Protection across multiple years.
  • Offers comprehensive coverage with a focus on hurricane protection.
  • Provides a variety of discounts to reduce policyholders' premiums.
  • Deals with multiple problems such as pipe issue concerns, damages to your house and home caused by disasters with a water mitigation team.
  • Covers houses in Ormond beach and beyond.
  • Support team will respond in a timely and professional manner

Security First has positioned itself as a financially robust insurer focused on affordability and specialized coverage options. Its commitment to serving Floridians with tailored insurance products makes it a significant player in the local insurance business landscape, though it continues to work on improving its customer service experience and business side.

Security First Insurance Products and Packages

Security First offers a diverse range of homeowners insurance products designed to meet the specific needs of Florida residents. Their policies include essential coverages such as dwelling, personal property, and liability, along with unique additions like identity theft and equipment breakdown, catering insurance industry specifically to the challenges faced in the region.

This carrier’s flexibility is shown in its ability to provide tailored insurance solutions. From standard homeowners policies to specialized packages for high-value homes, Security First adapts to different customer needs with a variety of optional coverages that enhance protection and provide peace of mind.

  • Standard Homeowners Insurance: Includes dwelling, other structures, personal property, loss of use, liability, and medical payments coverage.
  • Condo Insurance: Specialized coverage for condo owners that addresses personal property and liability.
  • Renters Insurance: Protects tenants' belongings and includes liability coverage.
  • Equipment Breakdown: Covers repairs or replacement of appliances and systems due to mechanical failure.
  • Identity Theft Protection: Offers services and compensation related to identity theft incidents.

Homeowner's Insurance

Security First’s homeowner's insurance provides robust coverage for your dwelling, personal property, and liability, ensuring comprehensive protection against common risks and perils. Policyholders can enhance their coverage with optional add-ons like identity theft protection and equipment breakdown.

Condo Insurance

Tailored for condominium owners, this package covers personal belongings, interior fixtures, and liability while also offering optional add-ons similar in cost to those covered in the homeowner’s policy. It's designed to complement the master policy coverage that typically protects the building and common areas.

Renters Insurance

This package offers affordable coverage for renters, focusing on personal property and liability. It protects against theft, fire, and other damages, with the option to include additional coverages such as identity theft, making it an ideal choice for tenants seeking comprehensive protection without costs.

Security First Premiums

Security First Insurance is known for its competitively low premiums in the Florida homeowners insurance market. With an average annual rate of $721 for a standard home insurance policy, Security First offers one of the most affordable options statewide. This rate is substantially lower than the state average, making it an attractive choice for budget-conscious homeowners​​​​.

This affordability is further enhanced by a variety of discounts that Security First offers to its policyholders. These discounts cater to a wide range of conditions and can significantly reduce premiums further. For example, discounts are available for homes with security systems, wind-resistant features, and for policyholders who are 55 years or older. Additional savings can be had for living in gated communities, having newer homes, and choosing paperless billing​​​​.

  • Security First's premiums are highly competitive, with policies costing significantly less than the state average.
  • Offers a wide range of discounts that can reduce premiums further, including for security features, age, and modern home attributes.

Security First Discounts and Offers

Security First Insurance offers a robust selection of discounts that significantly reduce premiums for Florida homeowners. These discounts address a variety of factors from age and security features to the structural attributes of homes, enabling more tailored and economical insurance solutions​​​​.

  • Age 55+ Discount: Automatically applies to policyholders who are 55 years of age or older, recognizing the lower risk associated with this demographic​​.
  • Secured Community Discount: Available to homeowners living in gated communities with 24-hour security or controlled access​​.
  • New Home Discount: Encourages coverage of newer constructions that typically pose less risk in terms of claims​​.
  • Roof Shape and Quality Discount: Discounts for homes with certain types of roofs that are less vulnerable to wind and storm damage​​.
  • Wind Mitigation Discounts: For homes with wind-resistant features that meet specific criteria, which is crucial in hurricane-prone areas​​.
  • Water Leak Detection Systems: Offers a discount for homes equipped with water leak detection systems that can prevent major water damage​​.
  • Fire and Burglar Alarm Discounts: For homes that have installed central monitored fire and theft alarm systems​​.
  • Paperless Billing Discount: Encourages customers to opt for electronic policy management and billing, offering savings for those who go paperless​​.

Security First Customer Service

Security First Insurance offers multiple customer service channels but has mixed reviews concerning its responsiveness and effectiveness. The company provides modern tools like a mobile app and online account management, aiming to enhance customer experience and streamline claims processing​​.

  • Multiple Contact Options: Customers can reach support via phone, email, online chat, or through the mobile app​​.
  • 24/7 Claims Reporting: Allows policyholders to report claims anytime, which is crucial during emergencies such as hurricanes​​.
  • Online Policy Management: Offers a user-friendly online portal for managing policies and payments, enhancing convenience for users​​.

Security First Customer Service

Security First Insurance offers multiple customer service channels but has mixed reviews concerning its responsiveness and effectiveness. The company provides modern tools like a mobile app and online account management, aiming to enhance customer experience and streamline claims processing​​.

  • General Customer Service: You can call them at (877) 333-9992 for any policy, billing, or general inquiries. The customer service is available Monday through Friday from 8:00 am to 7:00 pm ET, and on Saturday from 8:00 am to 4:30 pm ET.
  • Claims: For new claims, you can contact them 24/7 at (877) 581-4862. For existing claims, they advise contacting your Claims Examiner via email, with details provided in your claim documentation.
  • Email: For less urgent communications, you can email them at for agent services or to report insurance fraud.
  • Mailing Address: For correspondence that requires mailing, you can send documents to Security First Insurance, Lockbox# 628336, 2290 Premier Row, Orlando, FL 32809 for admitted products, or for excess and surplus lines to Security First Managers LLC - ITF Highlander Specialty Insurance Co., Lockbox# 628782, 2290 Premier Row, Orlando, FL 32809.

Eligibility & Underwriting Requirements

Security First Insurance has specific prerequisites and requirements for policyholders to ensure eligibility and adequacy of coverage. These criteria mainly involve the home's condition, location, and the policyholder's financial reliability to minimize risks and streamline the security first home insurance review process.

  • Home Inspection: May be required to assess the risk and condition of the property, especially for older homes or those in high-risk areas.
  • Good Credit Score: Often necessary to qualify for the best rates and terms.
  • Wind Mitigation Features: For homes in hurricane-prone areas, features that reduce wind damage can be necessary.
  • Proper Maintenance: Homes must be well-maintained and free of risks like old wiring or plumbing, which could increase the likelihood of claims.
  • Safety Installations: Security systems, smoke detectors, and other safety installations may be required or recommended.

Documents Required

To ensure a smooth application process, Security First typically requires several documents. These documents help verify ownership, assess property value, and determine risk, facilitating accurate policy customization.

  • Proof of Ownership: Such as a deed or mortgage agreement.
  • Recent Home Inspection Report: To evaluate the condition and safety of the property.
  • Financial Information: Including credit reports and proof of income.
  • Previous Insurance History: Details of any past claims or insurance policies.
  • Government-Issued ID: To verify the identity of the policyholder.

Security First Application Process

The application process for Security First Insurance involves a series of steps designed to assess eligibility and ensure that the coverage matches the applicant's needs. Initially, prospective policyholders must provide detailed information about their property and personal details, which helps in creating a policy that accurately reflects the risk and coverage requirements.

Following the initial information gathering, Security First may require a home inspection to verify and review the condition of the property and identify any potential issues that could affect coverage. This is particularly important for homes in areas susceptible to natural disasters like hurricanes. The insurance company then uses this data to fine-tune the policy terms and premiums, ensuring that each policyholder receives a fair and tailored insurance solution.

If you're looking for a streamlined insurance application process with personalized support, consider exploring your options with Worth Insurance. Our team can guide you through each step, from assessing your needs to finalizing your coverage, ensuring a hassle-free experience. Start by visiting our website at Worth Insurance to learn more about our services and how we can help protect your home with the right insurance plan.

How to Make a Payment to Security First Insurance

Making a payment to Security First Insurance is straightforward and can be done through several convenient methods to suit different preferences. Here’s how you can proceed:

  1. Online Payment via Customer Portal: You can log into the Security First Customer Portal to make payments. This method is helpful for viewing and managing your billing information regularly​​.
  2. Express Pay (No Login Required): For a quick payment without logging into an account, you can use the Express Pay option. You'll need your policy number and property zip code to access your billing details​​.
  3. Mobile App: The Security First mobile app allows you to make payments directly from your smartphone. The app is available for download on both iOS and Android platforms​​.
  4. Telephone: If you prefer to make a payment over the phone, you can call their customer support at (877) 333-9992. This service is available Monday through Friday from 8:00 am to 7:00 pm ET, and Saturday from 8:00 am to 4:30 pm ET​​.
  5. Mail: For those who prefer to mail their payments, you can send a check to the Security First Insurance payment mailing address at PO Box 628336, Orlando, FL 32862-8336. For overnight payments, the address is Lockbox 628336, 7699 Golf Channel Drive, Orlando, FL 32819​​.

How to File a Claim with Security First Insurance

Filing a claim with Security First Insurance is designed to be a straightforward process, ensuring that insuredpolicyholders can easily report damages and receive informed and timely assistance. Initially, you can report your claim through several methods depending on your convenience:

  1. Phone: You can call Security First at (877) 333-9992 to file your claim. This service is available 24/7, allowing you to report a claim at any time​​.
  2. Online: Use the Security First online customer portal to submit your claim along with any photos of the damage. This method is useful for a detailed submission and can be accessed anytime​​.
  3. Mobile App: The Security First mobile app provides a convenient way to file your claim directly from your smartphone. This method is especially handy for immediate reporting and tracking the status of your claim​​.
  4. Text Messaging: For quick text updates and claims filing, you can text "Claim" to (386) 251-2066 during business hours: Monday to Friday from 8:00 am to 5:00 pm ET. Standard data rates may apply​​.

Evaluating Security First Insurance: Pros and Cons

When considering Security First Insurance for your homeowner's coverage, it's crucial to weigh both the advantages and the challenges that come with their offerings. Here’s a quick snapshot of the pros and cons to help guide your decision (and hopefully prevent you from getting into a very frustrating situation):


  • Affordable rates
  • Multiple payment options
  • Diverse discount offerings over several months
  • Comprehensive mobile app
  • 24/7 claim filing


  • Customer service concerns through phone calls
  • Limited bundle options
  • No nationwide availability
  • Complaints above average
  • Basic coverage limits

Who It's For: Security First Insurance is ideal for Florida homeowners seeking affordable insurance options with robust local expertise. It's especially suited for those who prioritize low costs and are comfortable managing their insurance digitally through apps or online platforms.

Wrapping Up

Choosing the right homeowner's insurance can significantly impact your peace of mind and financial security, especially in a unique and recently experienced challenging insurance market like Florida. Security First Insurance offers affordable options and tools tailored to the specific needs of Florida residents.

If you value local expertise, cost-effective solutions, and digital convenience, Security First might be the right choice for you. For a more personalized service or if you have specific needs that require expert advice, consider exploring what Worth Insurance has to offer. Get in touch with our team at Worth Insurance today to discover how we can help secure your home with the right coverage tailored just for you.

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We aim to provide you with a seamless and informative journey towards securing the right coverage for your home in Florida.
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Frequently Asked Questions

What additional coverages does Security First Insurance offer? 

Security First provides several additional coverages, such as equipment breakdown, identity theft protection, and service line coverage, enhancing the standard policy offerings.

Does Security First Insurance cover flood damage? 

Standard homeowner policies with Security First do not typically include flood damage, but they offer flood insurance as an additional purchase through partnerships with other providers.

Can I manage my Security First Insurance policy online? 

Yes, Security First offers a user-friendly online portal and mobile app that allow insured policyholders to manage their insurance policies, make payments, and file claims electronically.

How can I reduce my homeowner's insurance premium with Security First? 

Security First offers various discounts that can help lower premiums, such as discounts for home safety features, gated community living, and having a newer home.