American Integrity Insurance Company Review

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Written by
Darren Craft

American Integrity Insurance Company was established in 2006, and despite a relatively short history, it has positioned itself as a significant player in the Florida insurance market. The company offers a wide range of insurance products tailored to meet the unique needs of Florida homeowners and business, including coverage for high-value homes and properties prone to specific regional risks such as hurricanes and floods.

Financial Rating
A on Demotech
NAIC Group
5426 Bay Center Drive, Suite 650, Tampa, Fl 33609
Service Phone Number
Claims Phone Number
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American Integrity Insurance Overview

Over the years, American Integrity has faced mixed reviews primarily concerning their responsiveness to claims. While they offer comprehensive coverage options, the prevalent customer feedback suggests potential challenges in communication and claim processing efficiency, which are significant considerations for prospective policyholders.

  • Founded: 2006, specializing in Florida homeowners insurance
  • Product Range: Includes homeowners, flood, vacant home, condo, renters, and umbrella insurance. American Integrity specializes in Florida home insurance, offering comprehensive coverage options for Florida homeowners, including various discounts and additional coverages for belongings, providing protection against different risks such as flood damage and high-value home coverage.
  • Customer Feedback: Mixed, with common critiques focusing on claim response times
  • Financial Stability: Rated ‘A’ by Demotech, indicating good financial health
  • Key Market: Florida, with policies designed to cater to regional insurance needs

Despite these challenges, American Integrity continues to grow its market presence in Florida, underpinned by a strong portfolio of tailored insurance products. Potential customers should weigh the comprehensive coverage options against the feedback on the values customer service responsiveness when considering American Integrity for their insurance needs.

American Integrity Insurance Products and Packages

American Integrity Insurance Company offers a diverse range of insurance products designed to meet the specific needs of Florida residents. Their portfolio includes traditional coverage like homeowners and renters insurance, as well as specialized policies for less common needs such as flood, umbrella, and various recreational vehicles.

This broad offering ensures that almost every aspect of a resident's property can be protected under their policies, from their own house and primary residence to vacation homes and even their leisure equipment. American Integrity's approach caters to a comprehensive lifestyle insurance solution, reflecting the unique environmental and recreational context of Florida.

  • Homeowners Insurance: Covers standard and high-value homes.
  • Flood Insurance: Essential in Florida's flood-prone areas.
  • Condo Insurance: Tailored for condominium owners.
  • Renters Insurance: Protects tenants' possessions.
  • Umbrella Insurance: Provides extra liability coverage.
  • Vacant Home Insurance: For unoccupied homes.
  • Recreational Vehicle Insurance: Covers boats, jetskis, and golf carts.

Silver Package

The Silver Bundle Coverage Endorsement is ideal for those seeking basic enhanced protection. It offers a modest increase in coverage limits and includes several additional protections not found in standard policies, making it a great starter enhancement for new homeowners.

Gold Package

Building on the Silver package, the Gold Bundle Coverage Endorsement provides more extensive coverage enhancements and higher limits. It is designed for homeowners who require broader protection due to the value of their property or their personal risk preferences.

Diamond Package

The Diamond Bundle Coverage Endorsement represents the highest level of coverage offered by American Integrity. It includes the highest limits and the most comprehensive additions to policies, such as full replacement costs and additional living expenses, suitable for high-value homes and those seeking maximum protection.

American Integrity Insurance Company Premiums

American Integrity Insurance Company provides a variety of competitive insurance premiums, tailored especially for Florida residents. The company is known for its variety of products and coverage options which can significantly influence the cost of premiums based on the chosen policies and added endorsements. This personalized approach allows customers to adjust their coverage based on specific needs and risk assessments, potentially leading to cost savings especially when multiple policies are bundled.

Premium costs at such companies and American Integrity are influenced by a range of factors including the type of coverage selected and any applicable discounts. For homeowners insurance, for instance, the company offers several discount opportunities such as for burglar and fire alarms, gated communities, and for homes with newer roofs, which can all help reduce premiums. Moreover, the inclusion of special endorsements for additional protections like flood or umbrella insurance can be tailored to the client's needs, but may also affect the overall premium cost.

  • Variability in Premiums: The actual premium rates can vary widely depending on individual circumstances and the specifics of the coverage chosen.
  • Discount Opportunities: American Integrity offers multiple discounts which can significantly lower premiums, such as safe driving discounts for car insurance and protective home features for homeowners insurance.
  • Competitive Rates: Compared to the average rates in the U.S., American Integrity's premiums are competitive, particularly when taking advantage of discounts and bundle options.

American Integrity Insurance Company Discounts and Offers

American Integrity Insurance Company offers a variety of discounts to help policyholders save on their premiums, making insurance more affordable. These discounts cater to different aspects of the insured properties, rental property, and the lifestyle of the policyholders, providing multiple ways to reduce costs without compromising on coverage.

  • Non-Smoker Discount: Savings for homes where all residents are non-smokers.
  • Paperless Policy Discount: Opting for digital policy documents and notifications.
  • Paid in Full Discount: Reductions available when the premium is paid in full upfront.
  • Protective Devices Discount: Discounts for homes with monitored fire and burglar alarms or a complete home sprinkler system.
  • Secured Community Discount: For homes in communities with 24-hour security or restricted access.
  • Smart Technology Discount: For homes equipped with smart home technologies like automated leak detection or advanced smoke alarms.
  • Wind Mitigation Discount: For properties with specific building features that reduce the impact of windstorms, such as certain types of roofing and protective measures for windows and doors.

American Integrity Insurance Company Customer Service

American Integrity Insurance Company provides customer service that is accessible through multiple channels, including dedicated phone lines for general inquiries and specific claims related to hurricanes. Despite these provisions, the company’s customer service has frequently been critiqued for its responsiveness, especially concerning the handling of claims. This aspect of service may impact customer satisfaction negatively. Despite some critiques, there are numerous accounts of great service provided by American Integrity, especially in times of need.

  • Contact Numbers: General inquiries (866-968-8390), Claims (866-277-9871), Hurricane-specific claims (844-MYAIIC1).
  • Availability: Offers 24/7 claims reporting service.
  • Feedback: Customer reviews often point out delays and a lack of responsiveness in claim handling​​.

Eligibility & Underwriting Requirements

Before securing insurance through American Integrity Insurance Company, potential policyholders must meet specific criteria and provide necessary documentation to ensure eligibility and accurate policy customization. These requirements are designed to assess risk and tailor coverage effectively, helping both the insurer and the insured.

  • Proof of Property Ownership: Documentation confirming the applicant’s ownership of the property.
  • Inspection Reports: Recent home inspections, especially for older properties or those located in high-risk areas.
  • Previous Insurance History: Records of any past insurance claims and coverage.
  • Financial Information: To assess the policyholder’s ability to meet premium obligations.
  • Risk Assessments: Specific details about the property and its susceptibility to risks like floods or hurricanes.

Policyholders should be aware of the importance of understanding terms related to 'non renewal notice' and 'renewal notice' as part of their policy management.

Documents Required

When applying for coverage with American Integrity Insurance Company, several key documents are required to process your application. This ensures that all information is accurate and that the insurance policy matches your needs and risk profile effectively.

  • Property Deed or Mortgage Statement: To verify ownership.
  • Government-Issued ID: To confirm the identity of the policyholder.
  • Detailed Home Inventory: For contents insurance, detailing all items to be covered.
  • Safety Inspection Certificates: Such as electrical, plumbing, or roof condition, particularly for older homes.
  • Claims History Report: A record of previous claims with other insurers.

For a seamless application process and to ensure you receive the most accurate insurance quotes, consider utilizing Worth Insurance's expert services. Worth Insurance can guide you through the application process, helping you gather the necessary documents and understand your coverage options. Start by visiting Worth Insurance or contact us directly to schedule a consultation and receive a tailored insurance plan that fits your needs and budget.

Application Process

The application process with American Integrity Insurance Company is designed to be straightforward and efficient, allowing potential policyholders to secure coverage with ease. Initially, applicants are required to fill out a detailed form either online or through an agent, providing essential information about their property and personal details. This step ensures that the insurance offerings are tailored to meet the specific needs and risks associated with the property.

Following the initial application, a review period takes place where the provided information is verified, and any additional documents or inspections may be requested. This is crucial for determining the final premium and coverage for auto insurance options. Once all requirements are satisfied, the applicant receives a formal offer of insurance, which can be accepted and finalized to start the coverage.

For those looking for personalized assistance during this process, Worth Insurance offers expert guidance to navigate through these steps smoothly. Worth Insurance can help gather the necessary documentation, explain the various coverage options, and ensure that all prerequisites are met efficiently. Interested individuals should visit Worth Insurance's websiteor contact us to schedule a personalized consultation, helping you secure the right coverage seamlessly.

How to Make a Payment

Making a payment to American Integrity Insurance Company is designed to be straightforward and convenient, with multiple options to suit different preferences. Initially, you can choose to make payments online via the American Integrity Service Portal, which allows for quick and secure transactions. This online option ensures that payments are processed efficiently, providing immediate confirmation of the transaction.

For those who prefer traditional methods, American Integrity also accepts payments via mail. You can send your payments to their standard mailing address for regular processing or use their overnight payment address if you need to ensure faster handling of your payment. This flexibility caters to the needs of all policyholders, ensuring that making a payment is as hassle-free as possible.

  1. Online Payment:
    • Visit the American Integrity Service Portal.
    • Log in with your User ID and Password.
    • Navigate to the payment section and follow the instructions to complete the payment.
  2. Mail Payment:
    • Write a check or prepare a money order payable to American Integrity Insurance.
    • Send it to the standard payment address: P.O. 748042, Atlanta, GA 30374-8042.
    • For overnight payments, use the following address: Lockbox 748042, 1669 Phoenix Parkway, Suite 210, Atlanta, GA 30349.

How to File a Claim with American Integrity Insurance Company

Filing a claim with American Integrity Insurance Company is structured to be accessible and straightforward, ensuring that policyholders can initiate claims efficiently and receive support quickly in times of need. The company offers a 24/7 claim reporting service, enabling you to report a claim at any time, which is particularly crucial during emergencies such as storms or other urgent situations.

To start the claims process, American Integrity provides multiple avenues to ensure you can report a claim in a way that suits your situation:

  1. Phone: You can call their 24-hour claims hotline at 1-866-277-9871 to report your claim directly over the phone. This is often the quickest way to get the process started, especially in emergency situations.
  2. Online: Claims can also be filed online through the American Integrity Claims Portal. You will need to log in with your user ID and password, which allows you to file a claim and track its status. Visit their Claims Portal to proceed.
  3. Mobile App: For added convenience, you can use the American Integrity mobile app to file and manage your claims. This option provides a flexible and accessible way to handle your claims directly from your smartphone.

During the claim filing process, it is beneficial to have certain information readily available:

  • Your policy number and contact information.
  • Detailed description of the damage.
  • Photos of the damage, if possible.
  • Any receipts or documents related to temporary repairs or additional costs incurred.

In cases of roof claim or wind damage, some policyholders have found it necessary to involve a public claims adjuster to assist with their claims.

American Integrity Insurance Company Pros and Cons

When considering American Integrity Insurance Company for your insurance needs, it’s essential to weigh the advantages and disadvantages that come with their services. This balanced approach will help you make an informed decision based on your specific requirements and expectations. Here’s a quick rundown of the pros and cons associated with American Integrity Insurance Company:

  • Some customers have described their experiences as the 'absolute worst', particularly criticizing the company's handling of claims related to 'roof age'.
  • Customers who 'honestly hate companies' like American Integrity due to perceived unfair practices, especially in 'SW Florida' after hurricane events.


  • wide coverage options
  • various discount opportunities
  • florida market expertise


  • service response delays
  • few positive reviews
  • primarily serves florida

Who It's For: American Integrity Insurance Company is an agency ideal for Florida residents seeking specialized insurance solutions for diverse needs including homeowners, flood, and specialized property coverage. It's especially suited for those who can benefit from local expertise and tailored policies for Florida-specific risks.

Wrapping Up

Choosing the right insurance provider is crucial, and American Integrity Insurance Company offers targeted solutions for those living in Florida. If you're considering your options and need personalized advice tailored to your specific insurance needs, reach out to Worth Insurance. Our team can provide expert guidance to help you navigate your choices and ensure you're well-protected.

Explore Worth Insurance services today to get started with a consultation tailored just for you.

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Fill Out the Contact Form
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Provide your details and specific insurance needs, and a representative from Worth Insurance will reach out to you promptly to discuss how we can help you find the right coverage.
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This one-on-one session will allow us to understand your requirements better and offer personalized advice on choosing the best insurance policies for your Florida home.
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We aim to provide you with a seamless and informative journey towards securing the right coverage for your home in Florida.
Written by
Darren Craft
Writer, Insurance
Read more from author
Darren Craft is a licensed insurance advisor. He has been an angel investor in a number of prominent fintech and insurtech startups.

Frequently Asked Questions

What is American Integrity Insurance Company's average claim response time frame?

Due to the many reviews alleging that the American Integrity Insurance Company’s response time and/or their follow up is very slow, it appears that their claim response time frame is relatively slower than other companies.

What is American Integrity Insurance Company's claims process?

The 24-hour claims line is reachable at 1-866-277-9871 and the claims department can also be emailed at The claim can also be filed online on the American Integrity Company website.

When filing a claim, the company requests you to have ready your contact information, photos of the damages right after the loss, invoices for any temporary repairs or replaced parts, and receipts and invoices for incurred expenses.

According to American Integrity Company, after you get a field adjuster assigned to you, the on-call adjuster will help provide directions and resources. An expert may be sent to your home as the adjuster assesses your losses.

Finally, an estimate of damages will be made and you will be issued a check for the losses that are determined to be covered.

Does American Integrity Insurance Company have good homeowners insurance?

When it accepts claims fully, American Integrity Insurance Company appears to provide serviceable homeowners insurance. Due to the high complaints of claims never going through, being very delayed, or the checks not providing adequate financial coverage, the homeowners insurance may not be the best choice for you.

What is American Integrity Insurance Company's customer service availability?

The American Integrity Insurance Company’s customer service is available by phone at 1-866-968-8390.

Does American Integrity Insurance Company create a user-friendly experience for customers?

American Integrity Insurance Company provides a 24/7 claims line to facilitate claims. Unfortunately, despite being accredited since 2012, the company has a 1.15/5 star rating on Better Business Bureau and has received numerous complaints, suggesting that the company does not create a very user friendly experience.

Is American Integrity Insurance Company a good insurance company?

While the American Integrity Insurance Company claims to put integrity and their customers first, their insurance coverage seems to be spotty. Let Worth Insurance help you find the best insurance for you.