Tower Hill Insurance Company Review

Financial stability

Tower Hill Insurance Exchange Financial Stability

Tower Hill Insurance Exchange holds an “A” (Exceptional) Financial Stability Rating® from Demotech, Inc.—a strong indicator of its financial strength and claims-paying ability. This rating suggests the company has a solid surplus and the resources needed to support policyholders through a wide range of events. Demotech's reaffirmation reflects continued confidence in Tower Hill’s long-term reliability.

Products and Packages

Tower Hill Insurance Products and Packages

Home Coverage Built for the Florida Climate

Whether you're in a downtown condo, a coastal bungalow, or a rental duplex, Tower Hill Insurance offers policies that flex to fit your property—and your lifestyle. With nearly five decades of experience navigating Florida’s turbulent weather and complex housing market, they’ve crafted a well-rounded lineup of coverage options built for real life in the Sunshine State.

Core Coverage Options

These are the building blocks of a typical policy—solid, dependable protection for the everyday homeowner:

• Homeowners Insurance: Covers your house, your stuff, and your liability if someone gets hurt on your property. From roof damage to stolen laptops, this is your go-to all-around coverage.
• Condo Insurance: Designed for unit owners, this policy protects your interior space and personal belongings—ideal for navigating shared walls and HOA limitations.
• Renters Insurance: Even if you don’t own the building, your belongings still deserve protection. Renters insurance covers theft, storm damage, and liability for just a few dollars a month.
• Landlord (Dwelling Fire) Insurance: Own a rental home or duplex? This policy shields your investment property from fire, storms, and other perils—even if you’re not living there.

Specialized Add-Ons and Niche Packages

Need more than the basics? Tower Hill’s add-ons fill important coverage gaps and address risks other insurers might overlook.

• Mobile Home Insurance: Tower Hill cut its teeth in this space, and it shows. These policies are crafted specifically for mobile and manufactured homes—especially valuable in hurricane-prone areas.
• Flood Insurance: Essential for most Florida homeowners, this can be bundled or purchased separately. Don't wait until a named storm is approaching to think about flood protection.
• Equipment Breakdown: Think of it as a mini home warranty. If your A/C, refrigerator, or electrical panel fails, this endorsement can step in where standard coverage doesn’t.
• CyberShield: We live online more than ever. CyberShield offers protection against identity theft, online fraud, and cyber extortion—ideal for families with digital footprints.
• Watercraft Insurance: Through a partnership with SkiSafe, Tower Hill offers specialized protection for your boat, jet ski, or personal watercraft—because if you live in Florida, you might as well enjoy the water.

Pricing & Premiums

Tower Hill Insurance Exchange Pricing and Premiums

Tower Hill advertises that many of its homeowners insurance policies come in 50% below the national average. That said, Florida’s dynamic market can make those numbers vary. Your final premium will depend on everything from your ZIP code and roof type to your claims history and bundling options.

Quick Facts:

• Starting Price: As low as $1,128/year for $300K in dwelling coverage
• Bundling Savings: Combine home and flood for streamlined coverage
• Variable Pricing: Rates may spike in certain counties or post-disaster seasons

Getting a quote online is relatively painless, but for tailored advice and real cost comparisons, it’s smart to speak with an independent agent—like us at Worth Insurance.

Discounts and Credits

Tower Hill Insurance Exchange Discounts and Credits

Tower Hill doesn’t offer a long list of discounts, but they do reward good behavior and safe home upgrades.

Available Discounts:

• Claims-free history
• Central alarm systems
• Fire sprinklers and smoke detectors
• New home construction
• Recent roof replacement
• Multi-policy bundling

While it’s not the most aggressive discount program out there, every little bit helps—especially with Florida premiums being what they are.

Eligibility & Underwriting Requirements

Tower HIll Insurance Exchange Eligibility and Underwriting Requirements

Getting insured with Tower Hill isn’t overly complicated—but like any serious insurer in Florida’s high-risk market, they do have some boxes you’ll need to check. The underwriting process helps ensure that both you and Tower Hill are protected from unexpected surprises down the line.

Here’s what you’ll typically need:

• Florida Residency: Tower Hill is a Florida-only carrier, so your property must be located in the Sunshine State.
• Proof of Ownership: Expect to provide documents like your deed, mortgage statement, or title showing that you legally own the home.
• Claim History: While they don’t require a spotless record, a clean claims history can improve your odds of approval—and may help lower your premium.
• Mortgage Information (if applicable): If you have a home loan, your lender’s details will be needed for policy setup and proof of insurance.
• Inspection Reports: For older homes or properties in higher-risk areas (like flood zones or coastal regions), Tower Hill may require a home inspection to verify condition and identify potential hazards.

A Note on Risk

Because Florida’s insurance landscape is always shifting—with hurricanes, sinkholes, and strict building codes—underwriting requirements can evolve. If you’re unsure whether your home qualifies, a quick conversation with a Worth Insurance agent can save you time and frustration. We’ll help you navigate the details and increase your chances of approval.

Application Process

How to Apply for Tower Hill Insurance Exchange Coverage

Getting started with Tower Hill is refreshingly simple—especially compared to some of the red tape common in Florida’s insurance market.

Here’s how it typically works:

1. Request a Quote Online: Start by entering a few basic details about your property. Tower Hill’s quoting system gives you an estimate fairly quickly.
2. Review and Customize: If the quote fits your budget, you’ll be able to review coverage options and fine-tune your policy limits, deductibles, and endorsements.
3. Submit Documents: To move forward, you may be asked to upload proof of ownership, previous insurance declarations, or mortgage information.
4. Home Inspection (If Needed): For older homes or properties in high-risk areas, Tower Hill might require an inspection to verify your home’s condition.
5. Policy Approval and Activation: Once underwriting is complete, your policy is activated—often within a few business days.

Need Help Along the Way?

Florida’s insurance landscape is tricky. If you want someone in your corner to explain your quote, help you gather documents, or compare Tower Hill to other carriers, Worth Insurance is here to guide you through it all. Our agents specialize in Florida property coverage—and we’ll make sure you’re not overpaying or under-insured.

Customer Reviews & Service

Tower Hill Insurance Exchange Customer Reviews & Service

Customer sentiment is mixed. Many homeowners praise the company for compassionate claim support and knowledgeable adjusters. Others express frustration over steep rate increases—some doubling in just a few years despite no claims.

What People Are Saying:

I called with questions and concerns about a roofing claim that I was considering on submitting. The representative was kind, patient, understanding, and empathetic about my concerns. She made me feel as though she was on my side and willing to help. I could not have asked for a better experience. I think that says it all.

D

David C.

7/6/2024

I am with Tower hill for last 10 years + . we had an incident of water leak when I was travelling with my family out of country . When we returned back & found the home carpet ,drywall fully socked in water we called Tower hill & immediately they assigned an adjuster for our claim . Tower hill adjuster was very caring & kind he immediately asked us to book a hotel or rent an apartment or house for our family since we had 2 small kids .

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Pankaj S.

6/6/2024

Many people say that great customer service no longer exists. Well, those folks have never had the pleasure of working with Crystal H. at Tower Hill. We had a major claim due to a fire in our home and from the very first interaction with Crystal and Tower Hill in general, we received nothing but exceptional customer service.

D

Debby B.

6/6/2024

It should be illegal to raise insurance rates more than 5% a year. My insurance literally doubled within 2 years for virtually no reason. This company still gets credit for being the cheapest insurance in Florida, but that is completely false! Before changing insurers, literally every quote was over 30% cheaper and had much better coverage.

R

Rick F.

7/6/2024

Almost 15 years. My premium is now just that, premium. Was paying 2200 less than 5 years ago. I'm now paying 7700. It's as much as my mortgage. Never had a claim, not even a phone call to ask for anything. I assume it will be 10k next year. It's beyond ridiculous. How about making the high risk customers pay for their risk instead of me.

D

Dustin C.

6/6/2024

How to Make a Payment

How to Make a Payment

Tower Hill makes it easy to stay on top of your insurance payments—whether you prefer the convenience of online billing or the familiarity of mailing a check.

Choose the method that works best for you:

• Online: Log into the Tower Hill Customer Portal to make a one-time payment or set up automatic payments. You can pay using a credit or debit card, or via Electronic Funds Transfer (EFT) for added convenience.
• By Phone: Call 800-342-3407 to pay over the phone with help from a customer service representative. Accepted payment methods include major credit cards like Visa, Mastercard, and American Express.
• By Mail
  Send your payment to:
  Tower Hill Insurance Group
  P.O. Box 947001
  Atlanta, GA 30394-7001
  For overnight payments, use:
  Lockbox Services #0947001
  3585 Atlanta Ave, Hapeville, GA 30354

Tip:

Setting up auto-pay through the portal is a great way to avoid lapses and late fees—especially during storm season when things can get hectic.

How to File a Claim

How to File a Claim with Tower Hill Insurance

When disaster strikes, the last thing you need is a complicated claims process. Tower Hill aims to make filing a claim as smooth and stress-free as possible. Whether it’s roof damage from a storm or water from a burst pipe, you can report your claim quickly and start the resolution process without delay.

Here’s how to file:

• Online: Log into the Tower Hill Customer Portal to submit your claim anytime, day or night. Upload supporting documents and track your claim status in real time.
• By Phone: Prefer to speak to someone directly? Call 800-342-3407—available 24/7—to report your claim and speak with a representative who can walk you through next steps.

What You’ll Need:

• Photos or videos of the damage
• Any relevant receipts or estimates
• A written timeline or brief description of what happened
• Police or fire reports, if applicable

Pro Tip: The more detail you provide upfront, the faster things usually move. Take clear photos, save receipts, and jot down a quick timeline of events—it can really help speed up your settlement.

Key Competitors

Tower Hill Insurance Exchange Key Competitors

Florida’s homeowners insurance market is crowded—and for good reason. With hurricanes, flooding, and high replacement costs, the state requires specialized coverage that not every insurer is equipped to offer. Tower Hill operates alongside several other major players, each with their own strengths and quirks.

Notable Competitors Include:

• Universal Property & Casualty: Large statewide presence with coverage tailored to hurricane risk; known for accessibility and product range.
• Florida Peninsula Insurance: Florida-focused with a strong reputation for customer service and hands-on support.
• Security First: Tech-forward and user-friendly, with a modern approach to digital policy management and mobile tools.
• Slide Insurance: One of the newer entrants, Slide leverages data and automation for a streamlined insurance experience.

How Tower Hill Stacks Up

• Experience Matters:With nearly 50 years in the Florida market, Tower Hill knows the landscape better than most. While newer companies may boast tech tools, Tower Hill delivers tried-and-true underwriting for high-risk homes—including coastal properties and mobile homes.
• Broad Coverage Options: Unlike some competitors that stick to cookie-cutter policies, Tower Hill offers a wide range of specialty coverages—from equipment breakdown to cyber protection—making it a strong choice for homeowners who want more than just the basics.
• Personalized Service Meets Digital Convenience: While not the most tech-heavy carrier, Tower Hill offers 24/7 online account access, and its long-standing agent network ensures you’re not left to figure things out on your own. It's a strong middle ground between digital ease and human support.
• Financial Stability: Tower Hill has maintained an “A” rating from Demotech, signaling reliability—even during turbulent storm seasons when other carriers may limit new policies or withdraw from high-risk areas.

Conclusion

Is Tower Hill Right for You?

Tower Hill Insurance offers what many Floridians truly need: local knowledge, storm-savvy coverage, and flexible policy structures. It’s not the cheapest for everyone, and their discount game isn’t the strongest—but for those who value tailored service and a long-standing track record, it’s a strong contender.

Still not sure?

Let Worth Insurance walk you through a few options and help you see how Tower Hill stacks up against other carriers. We’ll match you with the best coverage for your home and budget—no guesswork needed.