Safe Point Insurance Company Review

Products and Packages

SafePoint Insurance Products and Packages in the Florida Market

Coverage That Understands the Coastal Challenge

SafePoint doesn’t try to dazzle with bells and whistles—it focuses on getting the core of homeowners insurance right, especially for high-risk, weather-sensitive areas. For Florida residents and other coastal homeowners, this means policies specifically calibrated for windstorms, hurricanes, and floods—plus practical add-ons that often get overlooked by national carriers.

Core Offerings

• Homeowners Insurance: SafePoint’s standard homeowners coverage protects against damage to the structure of your home and other structures on your property (like sheds or fences). It also covers your personal belongings and includes liability protection in case someone is injured on your property. In hurricane zones, this base policy is essential—but it’s also customizable, depending on your risk tolerance and budget.
• Flood Insurance: Many Florida homeowners are surprised to learn that standard home insurance does not include flood damage. SafePoint addresses this gap by offering flood insurance as a separate policy or as an endorsement. This is a major benefit, especially for properties in FEMA flood zones where storm surge or flash flooding is a recurring concern.
• Equipment Breakdown Coverage: This optional add-on helps cover the cost to repair or replace essential home systems—think HVAC, refrigerators, water heaters, or electrical panels—if they break down due to a mechanical or electrical failure. For Florida homeowners, where heat and humidity can stress these systems, this is more than a luxury; it's peace of mind.
• Identity Theft Protection: In an age of data breaches and phishing scams, SafePoint’s optional identity theft endorsement provides monitoring services and reimbursement for expenses related to restoring your identity. While not unique to SafePoint, it's a valuable layer of coverage that not all regional carriers offer.

Why It Matters:

What stands out about SafePoint isn’t that it covers these areas—but that it integrates them into a framework tailored for the realities of living near the coast. Their focus on flood and equipment breakdown, in particular, shows they understand not just catastrophic risks but also the everyday wear-and-tear that Florida homes face.

Of course, availability may vary by state and policy type, so it’s best to speak with an agent or reach out to Worth Insurance for help navigating your options.

Pricing & Premiums

SafePoint Insurance Premiums

SafePoint Insurance Company Financial Summary Table

Reporting Period

Net Admitted Assets

Policyholders Surplus

Gross Premiums Written

Net Premiums Written

3/31/2022

$140,085,558

$41,870,659

$85,239,964

$18,959,670

12/31/2021

$142,798,282

$40,799,627

$189,618,887

-$18,567,140

12/31/2020

$119,630,167

$40,362,022

$148,711,497

$17,549,966

Variable Rates, Few Public Details

When it comes to pricing, SafePoint plays it close to the vest. But that’s not unusual in Florida, where homeowners insurance premiums are often anything but predictable. Rates can swing dramatically based on where you live, the age and construction of your home, your roof type, and even how close you are to the coast.

Here’s what we do know:

• Premiums Vary Widely: Expect significant variation based on ZIP code, flood zone, construction materials, and your home's wind mitigation features. Two similar homes just a few miles apart can receive very different quotes.
• Financial Filings Show Fluctuations: SafePoint’s regulatory filings reveal consistent changes in gross premiums written and underwriting performance. Their 2022 financials reflected solid asset strength but also notable volatility—often a sign of market pressure from increasing reinsurance rates and high storm-related claim activity.
• No Direct-to-Consumer Quotes: Unlike some modern insurers, SafePoint doesn’t offer online quoting. To get a rate, you’ll need to go through an insurance agent—or work with a local broker like Worth Insurance to help navigate comparisons and dig for any applicable discounts.

Our Take: SafePoint may not be the cheapest option on the market, but they’re offering specialized protection in one of the toughest regions to insure. Their pricing is shaped by factors outside their control (like global reinsurance trends and legislative changes in Florida), so expect a quote that reflects current market realities—not just your home's specs.

If you're shopping around, it's smart to compare SafePoint against a few other carriers in the Florida market. An independent agent can help you interpret your quote and decide whether the policy’s value matches the premium.

Discounts and Credits

SafePoint Insurance Discounts and Offers

Sparse Info, Ask Directly

When it comes to discounts, SafePoint isn’t especially transparent. While they do mention a multi-policy discount, most other savings opportunities aren’t listed on their website or in public filings. Still, that doesn’t mean they don’t exist—it just means you’ll need to ask.

Here are the most likely options:

• Multi-Policy Discount: If SafePoint offers auto or other lines in your area (or partners with a provider that does), bundling could earn you a discount on your homeowners premium.
• Wind Mitigation Credits: These are widely available in Florida and can significantly lower your premium if your home has features like impact-resistant windows, reinforced roofing, or hurricane shutters. A formal inspection is usually required to qualify.
• Claims-Free or Loyalty Discounts: While not confirmed, some Florida carriers offer incentives for long-term policyholders or those who haven’t filed a claim in several years. It’s worth asking during your quote process.

Bottom Line: SafePoint might not advertise their discounts, but that doesn’t mean you should skip the conversation. A licensed Florida agent—especially one who knows the nuances of the coastal market—can help you identify potential savings that aren't advertised on the surface. It's one more reason to get a second opinion before locking in your coverage.

Eligibility & Underwriting Requirements

Eligibility & Underwriting Requirements

Know Before You Quote

Like many regional insurers that focus on high-risk areas, SafePoint applies a fairly rigorous underwriting process—especially for homes located along the coast or in wind-prone ZIP codes. While they don’t publish all their criteria upfront, you can expect a fairly hands-on review before coverage is extended.

Information You’ll Likely Need to Provide:

• Proof of Ownership and Occupancy: Documents like a deed, mortgage statement, or recent utility bills may be requested to confirm who owns and resides in the property.
• Property Photos or Inspection Reports: Exterior photos are often required, and in higher-risk scenarios, SafePoint may require a professional inspection to verify roof condition, structure type, or other risk factors.
• Insurance History: If you’ve had previous claims or lapses in coverage, this will come up. Some carriers may be more flexible, but others—including SafePoint—may apply stricter scrutiny in these cases.
• System Disclosures: You’ll likely need to report the age and condition of your roof, plumbing, HVAC, and electrical systems. Older systems may trigger coverage limitations or higher premiums.

If you own an older home or have a claims history, don’t be surprised if SafePoint requests more documentation—or declines coverage entirely. Their goal is to minimize exposure to avoidable risks, especially in storm-heavy markets. Working with a knowledgeable agent can help streamline the application and flag any red flags early on.

Application Process

SafePoint Insurance Application Process

Hands-On, Not High-Tech

SafePoint doesn’t offer instant online quotes or flashy apps—and that’s not necessarily a drawback. Their application process leans traditional, relying on local agents and hands-on underwriting to ensure policies are a good fit for each home’s risk profile.

What to Expect:

• Work with a Licensed Agent: Since SafePoint doesn’t operate direct-to-consumer, you’ll need to go through a licensed insurance agent—preferably one familiar with Florida's storm-prone areas. The agent will collect your information and submit the application on your behalf.
• Gather Key Documents: Be prepared to share your current or prior homeowners insurance declarations, a government-issued ID, and details about your property’s features (roof age, renovations, safety systems, etc.).
• Underwriting Review: Once submitted, SafePoint’s underwriting team will assess your application. The review typically takes a few business days, depending on your home’s location and claims history.
• Inspection May Be Required: If your property is located in a high-risk zone or has older components, SafePoint may request a physical or photographic inspection before issuing the policy.

While this isn’t a fully digital experience, that’s not a dealbreaker for many Florida homeowners—especially those who’ve been burned by automated systems or denied coverage without explanation. SafePoint’s more personal approach can actually be a plus, especially when guided by a knowledgeable local agent who knows how to navigate Florida’s insurance landscape.

Customer Reviews & Service

SafePoint Insurance Customer Service

Mixed Experiences, Local Touch

SafePoint offers:

• Phone Support: Weekdays 8 am to 6 pm EST
• Claims Hotline: 24/7 (855-252-4615)
• Online Portal: For basic policy management and claims reporting

My invoice dated 06/29/2023 clearly states "No fees & All Major Credit Cards Accepted!" I decided to pay by cc to earn reward points. I was told that there is a 3% courtesy fee. When I told the representative that my invoice states "no fees," she claimed that it was not misleading because the fees aren't SafePoint's, but the processing company's. (And she was not very polite.) The company should honor its written claims.

P

Paul J.

8/6/2023

I have been lied to for months that my refund check was "in the mail". Still have not received my refund. They lie every time I call them and they also lie to my Insurance Agent. We had to upload the same document 4 times. They claim our paperwork was sent to accounting 7 different time.

C

Cheryl I.

8/6/2022

I was told by safepoint that this was a problem with auto pay and they resolved it with Rocket Mortgage. My phone is not working so this is the only way I can communicate. This needs to be resolved.

D

Diane G.

7/6/2024

After 4 years with this company they just drop coverage. because prudent financial management and geographic diversification of the company's policies require a reduction of its commercial wind insurance exposure. In other words there are no good and nothing but cowards.

G

Gary L.

5/6/2024

Absolutely the worst insurance company I have ever dealt with. Don't be fooled with their name change to Manatee Insurance Exchange. I guess they figured that SafePoint has had enough negative reviews, changing the company name gives them an out as an unknown.

R

Robert T.

7/16/2024

I wish I could give zero stars, but that's not an option. Safe Point Insurance has proven to be incredibly disappointing. They refuse to cover costs that should be insured, rendering the insurance pointless. Their behavior feels dishonest, and it's hard to trust them. I do not recommend this company at all. They probably rip off their own Mother’s. A bunch of crooks.

J

Benjamin J.

6/6/2024

Customer reviews are a mixed bag. Some policyholders praise fast claims service, while others describe delayed refunds, unclear fees, or frustrating communication. Notably, the company recently rebranded some policies under "Manatee Insurance Exchange"—a change that confused some customers and raised transparency concerns.

How to Make a Payment

How to Make a Payment to SafePoint Insurance

1. Visit SafePoint's payment portal online.
2. Enter your policy details.
3. Choose your method: credit card, check, or ACH.
4. Confirm and submit.

Note: Some customers reported unexpected credit card fees despite initial invoices saying otherwise. It’s worth double-checking the fine print or using alternative methods.

How to File a Claim

How to File a Claim with SafePoint Insurance

SafePoint aims to make the claims process straightforward, especially during stressful moments like storm damage or water intrusion. While it’s not entirely digital, their process is fairly streamlined and responsive.

Step-by-Step Claims Process:

1. Report the Claim Immediately: Call SafePoint’s 24/7 claims hotline at 855-CLAIM15 (855-252-4615) or file online through their website. Quick reporting helps speed up processing and protects your coverage.
2. Receive a Claim Number: After submitting your claim, you’ll be assigned a claim number and connected with a dedicated adjuster—typically within 24 hours.
3. Document the Damage: Take clear, timestamped photos or videos of all affected areas and items. The more evidence you gather, the smoother your review process will be.
4. Protect Your Property: If immediate repairs are necessary to prevent further damage (like boarding up windows or stopping a leak), go ahead—but keep all receipts. These emergency actions are usually reimbursable.
5. Work With the Adjuster: Your adjuster will inspect the damage either in person or virtually, depending on severity and access. They’ll guide you through the next steps and help determine the payout, if approved.

Tip: If you're unsure how to proceed or need help coordinating the claims process, your insurance agent or a Worth Insurance advisor can serve as your advocate—helping you navigate the details while keeping your claim on track.

Key Competitors

Key Competitors

Other Carriers Serving Florida’s Storm-Prone Market

If you're comparing SafePoint to other options, you're not alone—and it’s a smart move. Florida's home insurance market is uniquely volatile, so it pays to understand how different providers stack up when it comes to storm coverage, claims support, and customer service.

Here are a few standout alternatives to consider:

• Security First Insurance: A veteran in the Florida market, Security First blends local expertise with a strong digital platform. Their online quote tools and mobile claims tracking make them a favorite among tech-savvy homeowners.
• People’s Trust Insurance: Known for its Rapid Response Team, People’s Trust takes a proactive approach to post-disaster repairs. If you prefer a carrier that handles repairs directly (rather than writing a check), this could be a good fit.
• Slide Insurance: A newer entrant but quickly gaining traction, Slide leverages tech and analytics to offer competitive premiums—especially for homes with newer roofs and good wind mitigation scores.
• Universal Property & Casualty Insurance Company (UPCIC): One of the largest property insurers in Florida, Universal offers broad availability and deep underwriting experience. Their size gives them pricing flexibility, though customer reviews are mixed.

Why Compare? Each of these carriers offers a different mix of risk appetite, digital tools, pricing models, and customer service experiences. If SafePoint doesn’t feel like the right match—or if you just want to explore your options—it’s worth getting quotes from a few of these providers. Better yet, let Worth Insurance do the shopping for you and help break down the fine print.

Conclusion

SafePoint’s Strength Is in the Storm Zone

For coastal homeowners tired of one-size-fits-all coverage, SafePoint offers a refreshing alternative—specialized, regionally informed insurance backed by solid financials. Still, with mixed service reviews and a limited digital experience, it’s not for everyone.

If you want expert help navigating your options, Worth Insurance is here to assist. We’ll help you compare quotes, explain the fine print, and pick the right protection for your property.