Florida Family Insurance Company Review

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Written by
Darren Craft

Florida Family Insurance, founded in 1992 in the aftermath of Hurricane Andrew, has dedicated itself to serving Florida's unique insurance needs, particularly in areas prone to hurricanes. With headquarters in Bonita Springs, Florida, it specializes in comprehensive property and flood insurance tailored to the local environment.

Financial Rating
NAIC Group
Barrington Capital Group
27599 Riverview Center Blvd., Suite 100, Bonita Springs, FL 34134-4323
Service Phone Number
Claims Phone Number
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Florida Family Insurance Overview

The company has consistently demonstrated strong financial reliability in the insurance industry with an A- (Excellent) rating from A.M. Best and an A+ rating from the Better Business Bureau. Florida Family is also industry recognized for its property insurers specializing in commitment to customer service, boasting high satisfaction rates and swift claims response times.

  • Established in 1992 in response to Hurricane Andrew.
  • Specializes in property and flood insurance in Jacksonville, FL.
  • Holds an A- rating from A.M. Best and A+ from BBB.
  • Known for excellent customer service, expansive insurance coverage, and quick claims responses.
  • Covers rental property for policyholders and companies in Bonita springs.
  • Strong financial strength rating.
  • Clients say Florida Family Insurance significantly eased their burdens during hard times.

Florida Family Insurance is a stalwart in the Jacksonville, FL insurance market, dedicated to providing security and protecting the interests of its customers in Jacksonville. Its focused approach on property and flood insurance makes it a preferred choice for residents seeking robust coverage and dependable service.

Florida Family Insurance Products and Packages

Florida Family Insurance offers a wide range of insurance products designed to meet the diverse needs of Florida residents. Their portfolio includes homeowners, condo, flood, and renters insurance, ensuring comprehensive coverage options tailored to the unique environmental and legal requirements of the state.

Florida Family home insurance quote

Through their network of independent insurance agents, Florida Family provides personalized service and tailored insurance solutions. This approach helps clients choose the best coverage options to protect their own life, property and personal belongings against Florida’s specific risks, such as hurricanes and flooding.

  • Homeowners Insurance
  • Condo Insurance
  • Flood Insurance
  • Renters Insurance

Homeowners Insurance

Florida Family’s homeowners insurance provides extensive coverage for damage due to weather, theft, and other hazards. It is designed to offer peace of mind to homeowners living in hurricane-prone areas, ensuring that they can recover from losses quickly and efficiently.

Condo Insurance

Condo insurance from Florida Family covers personal property, liability, and specific parts of the structure not covered by the condo association's policyholders. This package is essential for condo owners looking for a policy that fills the gaps left by standard condo association coverage.

Flood Insurance

Recognizing Florida’s high risk of flooding, Florida Family offers specialized flood insurance that goes beyond typical homeowners policies. This coverage is crucial for many property insurers managing the financial risk of water damage due to storms and hurricanes, which are common in the state.

Renters Insurance

Renters insurance from Florida Family protects against the loss of personal possessions, liability, and additional living expenses if a rented property becomes uninhabitable. It's an affordable way for renters to ensure their belongings are covered, providing essential financial protection and peace of mind.

Florida Family Insurance Premiums

Florida Family Insurance Company provides competitive premiums in the Florida market, reflecting the typical insurance costs faced by homeowners in the state. The average annual homeowners insurance premium in Florida is estimated to be around $2,625, which breaks down to approximately $219 per month. This reflects a statewide trend of rising insurance costs, largely due to frequent natural disasters and litigation expenses that impact the entire region​​.

Given the complex insurance landscape in Florida, characterized by high risks of hurricanes and other natural disasters, premiums are structured to manage these risks effectively. Florida Family Insurance aligns its rates competitively within this market environment, striving to balance affordability with comprehensive coverage​​​​.

  • Average monthly cost in Florida is around $219.
  • Annual premiums align closely with state averages, reflecting regional insurance challenges.
  • Competitive pricing in a high-risk insurance market.

Florida Family Insurance Discounts and Offers

Maximize your savings with Florida Family Insurance! They provide a variety of discounts designed to help Floridians get the most affordable coverage for their homes. Eligibility requirements apply, so be sure to discuss your potential discounts with a Florida Family Insurance agent to see which ones are right for you.

  • Wind Mitigation Discounts: Florida homes with hurricane-resistant features may qualify for significant savings.
  • New Home Discount: Protect your brand-new home with specially discounted premiums.
  • Secured/Gated Community Discount: Enjoy potential savings if your home is in a protected community.
  • Mature Homeowner Discount: Homeowners 55 and older may be eligible for a discount.
  • Security and Safety Feature Discounts: Alarm systems, fire sprinklers, and other safety features could reduce your costs.

Customer Service

Florida Family Insurance strives to offer excellent support for its policyholders. If you have questions about your coverage, need to file a claim, or want to make changes to your policy, here's how to get in touch:

  • Online: Visit the Florida Family Insurance website https://www.floridafamily.com/ for policy information, bill pay, and more.
  • Phone: Call the general customer service line at (239) 403-1000
  • Claims: Report a claim directly at (888) 486-4663
  • Find an Agent: Locate an agent in your area on the Florida Family Insurance website.

Eligibility & Underwriting Requirements

To be eligible for home insurance from Florida Family Insurance, you'll need to meet some basic requirements. It's important to consult with an agent to ensure your property qualifies and that you get the perfect coverage for rental property for your needs.

  • Property Location: Your home must be located within the state of Florida.
  • Ownership: You must own the property you wish to insure.
  • Condition: The home should be in generally good condition and meet certain insurability standards.

Documents Required

When applying for insurance, be prepared to provide these documents. This will help speed up the process and ensure accurate coverage:

  • Proof of Ownership: A deed or other documentation demonstrating you own the home.
  • Inspection Report: A recent home inspection may be required, particularly for older homes.
  • Mortgage Lender Information: Provide this if you have a mortgage on the property.

Application Process

Ready to get your Florida Family Insurance policy in place? The process is straightforward! You can apply directly through Florida Family Insurance or work with a qualified independent agent.

The application gathers information about you, your property, and your desired coverage levels. You'll likely be asked about your home's age, construction features, safety systems, and the value of your belongings. Be prepared to provide the documentation outlined in the Prerequisites and Requirements section.

Our insurance experts at Worth Insurance understand the ins and outs of homeowner's insurance policies. We'll not only help you with a Florida Family Insurance application but also compare coverage options from multiple top insurers to secure the best protection at the best price. Contact us today for personalized assistance!

How to Make a Payment

Florida Family Insurance offers convenient payment options to suit your needs. Choose the method that works best for you and stay current on your premiums.

  1. Online: Manage your account and make payments through the Florida Family Insurance secure online portal.
  2. Phone: Call customer service to make a payment over the phone. (I'll need to verify the correct number).
  3. Automatic Payments: Consider setting up recurring automatic payments for hassle-free premium management.

How to File a Claim with Florida Family Insurance

Filing a claim with Florida Family Insurance is designed to be a straightforward process, ensuring that you can quickly receive assistance when needed. The company prioritizes efficient claim handling and customer support to help customersmanage the claims process smoothly and effectively.

To begin the claims process, it's important to promptly report the incident to insurance industry ensure your claim is addressed as quickly as possible. This initial step helps in documenting the event accurately and aids in the swift processing of your claim.

  1. Contact Florida Family Insurance: You can initiate your claim by calling their claims department at 888-486-4663 or by emailing claims@floridafamily.com. Ensure you have your policy number and relevant information handy.
  2. Provide Detailed Information: When you report the claim, be prepared to provide details such as the date, time, and description of the incident, and any emergency measures taken.
  3. Documentation: Gather and submit any pertinent documentation that can support your claim, such as photos of the damage, a police report (if applicable), and receipts for any immediate repairs.
  4. Claim Review: After submitting your claim, a claims adjuster will be assigned to review the details, assess the damage, and possibly visit the site if necessary.
  5. Claim Resolution: The adjuster will determine the covered damages and assist you through the process to ensure your claim is resolved, including payment or repair management as dictated by your policy.

Florida Family Insurance Pros and Cons

Before deciding if Florida Family Insurance is the right choice for your insurance needs, consider the following advantages and disadvantages. These key points can help you evaluate how well the company's offerings align with your requirements.


  • Strong financial stability
  • Extensive coverage options
  • Efficient claims process
  • High customer satisfaction
  • Competitive premium rates


  • Limited to Florida
  • No 24/7 customer service
  • Fewer discount options
  • Mixed online reviews
  • Policy availability varies

Who It's For: Florida Family Insurance is ideal for Florida residents seeking reliable property and flood insurance from a company with a strong regional focus. Their policies are especially suited for protecting those living in hurricane-prone areas who value prompt customer service and comprehensive coverage tailored to the state's unique environmental challenges.

Wrapping Up

Choosing the right insurance provider is a crucial decision that affects your peace of mind and financial security during a very difficult time. FL Family Insurance offers robust coverage options tailored to meet the unique needs of Florida residents, backed by strong financial stability and positive customer service experiences. If you're looking for comprehensive insurance solutions that cater specifically to the challenges of living in Florida, especially in hurricane-prone areas, Florida Family Insurance is a noteworthy option.

However, every individual's insurance needs are unique. To ensure you get the best possible insurance coverage that fits your specific circumstances, we recommend speaking with an independent insurance agent. Worth Insurance's team of experienced agents are ready to help you evaluate your options and guide you through the process of choosing a policy that provides the protection you need.

Contact a Worth Insurance independent agent today to discuss your insurance needs and find a tailored solution that ensures your business, home and family are well-protected.

Get In Touch

Fill Out the Contact Form
Start by filling out our online contact form.

Provide your details and specific insurance needs, and a representative from Worth Insurance will reach out to you promptly to discuss how we can help you find the right coverage.
Schedule a Consultation
After submitting the form, schedule a consultation at a time that suits you.

This one-on-one session will allow us to understand your requirements better and offer personalized advice on choosing the best insurance policies for your Florida home.
Receive Your Tailored Insurance Plan
Following the consultation, we'll craft a tailored insurance solution that fits your needs and budget.

We aim to provide you with a seamless and informative journey towards securing the right coverage for your home in Florida.
Written by
Darren Craft
Writer, Insurance
Read more from author
Darren Craft is a licensed insurance advisor. He has been an angel investor in a number of prominent fintech and insurtech startups.

Frequently Asked Questions

What is Florida Family Insurance Company's average claim response time frame?

With 24/7 claims reporting services, you can likely expect a quick initial response time from Florida Family Insurance Company. After a field adjuster is sent to your location, the claim process may take some time to be fully resolved.

What is Florida Family Insurance Company's claims process?

You can file a claim online on the Florida Family Insurance Company website. There, policyholders can log in to the online portal and put in the details of the claim. To prepare for the claims process, make sure that you have the proper documentation of the incident for which you are filing a claim. Photos of the scene are an excellent way to prove that you need your insurance’s assistance to cover the damages. 

Does Florida Family Insurance Company have good homeowners insurance?

It is difficult to say whether the company offers the best coverage for its price. Customers have expressed conflicting feelings towards Florida Family Insurance, with some finding it an outstanding company and others warning potential customers to stay far away. On the other hand, the company has been in the market for more than 25 years, which suggests that they have good financial stability, which is especially important in today’s turbulent property insurance market.

What is Florida Family Insurance Company's customer service availability?

Florida Family Insurance customer service is available during business hours, Monday through Friday 9 am to 5 pm (EST). The claims reporting department can be reached 24/7.

Does Florida Family Insurance Company create a user-friendly experience for customers?

By supplying an online portal and 24/7 claims reporting services, Florida Family Insurance makes it easier for policyholders to deal with any potential emergencies on their property. 

However, the website does not provide details on what insurance products they offer, what discounts they may have, and other information that might make it easier for homeowners to choose a policy. 

In addition, there are mixed reviews regarding Florida Family Insurance Company’s customer experience. Some customers have cited that they were unfairly canceled or did not receive adequate coverage, whereas others have praised the company for its knowledgeable and helpful field adjusters.

Is Florida Family Insurance Company a good insurance company?

Florida Family Insurance Company is an experienced Florida property insurance company with decades of resolving the concerns of homeowners in need. If you need homeowners insurance and prioritize financial stability, Florida Family Insurance Company may be an insurance carrier to consider.

If you want a better insurance shopping experience, choose Worth Insurance. We’re here to give you quick, competitive quotes from all the top Florida insurance carriers so you and your family can receive the best protection for your buck.