Stillwater Insurance Company Review

American Integrity Insurance Financial Rating
A on Demotech
NAIC
16578
NAIC Group
STILLWATER INSURANCE GROUP
Address
6800 Southpoint Parkway, Suite 700, Jacksonville, FL 32216
Service Phone Number
Claims Phone Number
Jurisdictions
AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY
Financial Summary Table

Stillwater Insurance Company at a Glance

Stillwater Insurance Group is an insurance company founded in 2000 that offers policies in all 50 states. On Better Business Bureau, Stillwater Insurance has a rating of A+ and on Demotech, Stillwater has a rating of A. Its home office is located in Florida. 

What Type of Insurance Does Stillwater Insurance Group Offer?

Stillwater Insurance Group offers various types of insurance. This includes home insurance, renters insurance, condo insurance, auto insurance, business insurance, landlord insurance, as well as umbrella insurance. 

What to Know about Stillwater Insurance Group

Stillwater Insurance Group has been in the auto and homeowners insurance industries for over two decades now. The insurance company was once called the Fidelity National Property and Casualty Insurance Group. The company is a large one, with AM Best placing the carrier in the $100 million to the $250 million category in terms of financial size. 

What Discounts Does Stillwater Insurance Group Offer?

Stillwater Insurance Group offers a variety of discounts. This includes for auto insurance:

  • Multi-car discount: If you have multiple cars insured under Stillwater Insurance Group, you may be able to get a discount.
  • Multi-policy discount: If you take multiple insurance policies out under Stillwater Insurance, you may get a discount.
  • Good driver discount: if you have shown to have a history of good driving habits and a good driving record, you may be eligible for this auto insurance discount. 

For home insurance, there are also discounts, such as:

  • Automatic sprinkler: If you have an automatic sprinkler system installed, you may be able to get a discount.
  • Gated community: If you live in what is defined as a gated community, this discount can lower your premium. 
  • Home alarm protection: Home alarm systems can make you eligible for discounts.
  • Multi-policy: Like the multi-policy discount for auto insurance, Stillwater Insurance Group rewards loyal customers with discounts across policies. 
  • Utility upgrade: If you have installed utility upgrades to your home, you may be able to get discounts. 

Stillwater Insurance Group Customer Service

The Stillwater Insurance Group customer service can be reached by calling 888-333-2120.

Frequently Asked Questions

What is Stillwater Insurance Group’s average claim response time frame?

Stillwater Insurance Group provides 24/7 claims reporting, making it more convenient for policyholders to file claims. There is no official time frame guarantee when you file a claim, though the group does encourage customers to file a claim as soon as possible when there is an incident.

What is Stillwater Insurance Group's claims process?

You can make a claim online on their website by logging in and going to the “File a claim” section. Claims can also be filed by calling their claims department at 1-800-220-1351 or through their mobile app. 

For both auto and homeowners insurance claims, a Stillwater Insurance Group representative will be assigned to your case shortly after your claim has been filed to check whether or not your policy provides coverage for the sustained damages. 

After reporting a claim, it is a good idea to document the damages by taking photos of the scene. 

Does Stillwater Insurance Group have good insurance?

Stillwater Insurance Group offers various types of insurance policies, along with discount options for eligible customers. However, there are numerous negative reviews from customers, revealing that there may be difficulties that occur when filing claims. 

What is Stillwater Insurance Group’s customer service availability?

Customer service can be reached by calling 888-333-2120. Claims are able to be filed 24/7.

Does Stillwater Insurance Group create a user-friendly experience for customers?

Stillwater Insurance’s online website is fairly user-friendly for customers to navigate. There is a lack of official information on how the claims process works or what the claims response time frame is for Stillwater Insurance, even though there are multiple mediums through which you can file a claim. Stillwater Insurance Group also offers online bill pay, which is a useful feature. 

Is Stillwater Insurance Group a good insurance company?

Stillwater Insurance Group has been in the industry for twenty years and has a long-standing history. The insurance company offers a good variety of insurance policies for homeowners, renters, car owners, and more.