American Integrity Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about American Integrity Insurance Company.

American Integrity Insurance Financial Rating
A on Demotech
NAIC
12841
NAIC Group
N/A
Address
5426 Bay Center Drive, Suite 650, Tampa, Fl 33609
Service Phone Number
Claims Phone Number
Jurisdictions
FL
Financial Summary Table

American Integrity Insurance Company at a Glance

American Integrity Insurance Company was founded in 2006. Despite being in the industry for nearly twenty years, there are not many American Integrity Insurance reviews online. 

In the few reviews that do exist, a majority of them are negative, citing a lack of responsiveness when responding to claims.  

What Type of Insurance Does American Integrity Insurance Company Offer?

American Integrity Insurance offers a variety of insurance choices for its customers, including coverage for homeowners, vacant home, boat, jetski, flood, high valued home, new home construction, condo, renters, umbrella, and golf cart.

What to Know about American Integrity Insurance Company

While American Integrity Insurance company offers a wide selection of insurance policies for its customers, the numerous angry reviews it has received reflects poorly upon its company. It does offer a number of homeowners insurance premium discounts that can help you out, but using Worth Insurance to find quick quotes is more reliable and allows you to compare rates across different insurance companies. 

What Discounts Does American Integrity Insurance Company Offer?

American Integrity Insurance Company offers several homeowners insurance discounts that last year round. These discounts include: 

  • Accredited builder - your home is newly constructed (built in the previous five years) 
  • Insurance score - your insurance score (credit record, loss history, residence history) is calculated as favorable 
  • Multi-program discount - if you’re maintaining multiple policies with American Integrity Insurance Company 
  • Proof of update/roof only - this discount depends on when your roof was last updated/replaced 
  • Protective devices - your home has protection, such as alarm systems or a fire sprinkler system 
  • Secured community - your home has secured community features installed, such as pass key gates, 24/7 security patrol, and limited access 
  • Senior or retiree - the policyholder is 55 years old or above 
  • Water loss prevention - your home’s plumbing has been professionally checked and found free of visible defects 

These discounts don’t apply to every policy that is offered, so it is always a good idea to double check before purchasing any insurance. 

American Integrity Insurance Company Customer Service

The customer service number is 1-866-968-8390 and the 24/7 claims number is 1-866-277-9871. There is a separate line for hurricane-related claims: 844-MYAIIC1.  

It is notable that American Integrity Insurance Company’s customer service has been reviewed to be unresponsive to claims. 

Frequently Asked Questions

What is American Integrity Insurance Company's average claim response time frame?

Due to the many reviews alleging that the American Integrity Insurance Company’s response time and/or their follow up is very slow, it appears that their claim response time frame is relatively slower than other companies.

What is American Integrity Insurance Company's claims process?

The 24-hour claims line is reachable at 1-866-277-9871 and the claims department can also be emailed at claimsmail@aiiflorida.com. The claim can also be filed online on the American Integrity Company website.

When filing a claim, the company requests you to have ready your contact information, photos of the damages right after the loss, invoices for any temporary repairs or replaced parts, and receipts and invoices for incurred expenses.

According to American Integrity Company, after you get a field adjuster assigned to you, the on-call adjuster will help provide directions and resources. An expert may be sent to your home as the adjuster assesses your losses.

Finally, an estimate of damages will be made and you will be issued a check for the losses that are determined to be covered.

Does American Integrity Insurance Company have good homeowners insurance?

When it accepts claims fully, American Integrity Insurance Company appears to provide serviceable homeowners insurance. Due to the high complaints of claims never going through, being very delayed, or the checks not providing adequate financial coverage, the homeowners insurance may not be the best choice for you.

What is American Integrity Insurance Company's customer service availability?

The American Integrity Insurance Company’s customer service is available by phone at 1-866-968-8390.

Does American Integrity Insurance Company create a user-friendly experience for customers?

American Integrity Insurance Company provides a 24/7 claims line to facilitate claims. Unfortunately, despite being accredited since 2012, the company has a 1.15/5 star rating on Better Business Bureau and has received numerous complaints, suggesting that the company does not create a very user friendly experience.

Is American Integrity Insurance Company a good insurance company?

While the American Integrity Insurance Company claims to put integrity and their customers first, their insurance coverage seems to be spotty. Let Worth Insurance help you find the best insurance for you.